Centrally HR Supervisor

CBIZ • Roanoke, VA

321d • Hybrid

About The Position

CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 21 major markets coast to coast. CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Requirements

• High School Diploma or GED equivalent required.
• More than 5 years customer service experience in the insurance industry required.
• Must maintain current required licenses and certifications relevant to field of expertise.
• Demonstrate industry experience and technical knowledge in area of expertise.
• Proficient use of applicable technology.
• Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally.
• Strong communication skills both oral and written with all levels of an organization, both internally and externally.

Nice To Haves

• Bachelor's degree.
• Minimum of 3 years of experience in technical support or customer support.
• At least 2 years of experience in a leadership role within the HCM environment or similar industry.
• Excellent problem-solving and analytical skills.
• Strong understanding of technical support tools and methodologies (e.g., ticketing systems, remote support tools).
• Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical users.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Experience with customer relationship management (CRM) and HCM systems.
• Experience in managing teams in a remote or hybrid work environment.

Responsibilities

• Lead a team of account managers, ensuring efficient operations and high-quality service.
• Provide mentorship, training, and performance evaluations to team members.
• Foster a collaborative and positive work environment.
• Handle escalated client inquiries and complex technical issues.
• Develop strong relationships with clients.
• Monitor client feedback mechanisms to improve service delivery.
• Develop and implement best practices, workflows, and knowledge management resources.
• Monitor team performance metrics and make data-driven decisions to optimize support operations.
• Coordinate with cross-functional teams for product launches and updates.
• Prepare and present regular reports on team performance, client satisfaction, and issue resolution to upper management.
• Conduct training sessions for new hires and ongoing training for existing staff on technical skills and client service best practices.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED