Centralized Staffing and Scheduling Lead

Bon Secours Health System • Richmond, VA

2d

About The Position

Thank you for considering a career at Bon Secours! Scheduled Weekly Hours: 40 Work Shift: Days/Nights (United States of America) Centralized Staffing & Scheduling Lead Reports to: # of Direct Reports: Primary Function/General Purpose of Position The Staffing & Scheduling Lead effectively leads associates in the centralized staffing & scheduling department, assists with cross training and education, and is a point person for questions and matters needing escalation. This is a working lead role, where the individual also performs scheduling, staffing, and timekeeping responsibilities. This includes creating and editing schedules to filling open shifts, timecard management, as well as mobilizing staff for daily needs that surface less than 24 hours before the start of a shift (cancellation, flexing, floating, and management of unplanned shift vacancies, as well as daily maintenance of unit/department schedules). This role utilizes an electronic staffing system platform and requires strong communication with multiple stakeholders and leaders, in addition to within the Resource Optimization Center (ROC) team. Essential Job Functions Effectively leads associates in the staffing & scheduling department and develops/assists with training and education. Provides leadership in staff scheduling, cost containment, and working relationships. Provides reports as needed to the office manager. Follows the scheduling policy and utilizes troubleshooting skills to resolve patient scheduling issues/conflicts. Ensures others are in alignment with following established process and procedures. Create and edit schedules for nursing departments into the electronic scheduling system following all hospital policies, procedures, and guidelines. Assign specialty roles particular to each unit’s operational needs. Prepares accurate daily and/or shift work schedules, which reflect forecasted needs in collaboration with nurse managers. Approve or deny all schedule requests based on skill mix and needs of the unit, with communication to unit managers as appropriate. Balance and publish schedules at the end of the self-scheduling period to ensure all skill mixes are covered for unit efficiency; determine the vacancy rate for the various roles in the department and post incentive shifts in accordance with the incentive policy for the ministry. Adjusts schedule to accommodate needs through acquiring additional personnel or reducing scheduled staff. Contacts available staff to best provide for unit care requirements utilizing available resources to fill open shifts. Within 24 hours of shift time determine complex department staffing needs and arrange appropriate coverage in the technology and communicate to the units. Receive sick call notifications and manage unplanned shift vacancies; evaluate market staffing as a whole system to determine needs for recruiting associates for open shifts, leveraging technology to maximize inpatient resources with minimal fiscal impact to the hospital organization. Maintain daily maintenance of unit/department schedules within the electronic staffing system. Effectively communicates critical or immediate staffing needs to nurse manager or their designee. Approve or deny all timecard requests with attestations, with communication to unit managers as appropriate. Assists with allocation of agency resources and other duties as assigned pertaining to contract labor. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification None Education Associate degree in business, Data Management, or Related Field (preferred) Work Experience 3 years of experience with staffing/scheduling software in a 24/7 healthcare setting (required) Training None Skills Hard/Tech/Clinical Skills: Computer skills to include Microsoft Office, PHS, and HSM Excellent written and verbal communication skills Organization Stakeholder engagement Problem solving Teamwork Soft/Interpersonal Skills: Attention to detail Acceptance of authority Critical thinking Communication with all levels of professionals Teamwork Conflict resolution Active listening Relationship building Bon Secours is an equal opportunity employer. As a Bon Secours associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Resource Optimization Center (ROC) - Richmond It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]. We believe your best is yet to come. At Bon Secours, we celebrate the human side of health care, uniting individuals from all walks of life. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.

Requirements

• 3 years of experience with staffing/scheduling software in a 24/7 healthcare setting (required)
• Computer skills to include Microsoft Office, PHS, and HSM
• Excellent written and verbal communication skills
• Organization
• Stakeholder engagement
• Problem solving
• Teamwork
• Attention to detail
• Acceptance of authority
• Critical thinking
• Communication with all levels of professionals
• Teamwork
• Conflict resolution
• Active listening
• Relationship building

Nice To Haves

• Associate degree in business, Data Management, or Related Field (preferred)

Responsibilities

• Effectively leads associates in the staffing & scheduling department and develops/assists with training and education.
• Provides leadership in staff scheduling, cost containment, and working relationships.
• Provides reports as needed to the office manager.
• Follows the scheduling policy and utilizes troubleshooting skills to resolve patient scheduling issues/conflicts.
• Ensures others are in alignment with following established process and procedures.
• Create and edit schedules for nursing departments into the electronic scheduling system following all hospital policies, procedures, and guidelines.
• Assign specialty roles particular to each unit’s operational needs.
• Prepares accurate daily and/or shift work schedules, which reflect forecasted needs in collaboration with nurse managers.
• Approve or deny all schedule requests based on skill mix and needs of the unit, with communication to unit managers as appropriate.
• Balance and publish schedules at the end of the self-scheduling period to ensure all skill mixes are covered for unit efficiency; determine the vacancy rate for the various roles in the department and post incentive shifts in accordance with the incentive policy for the ministry.
• Adjusts schedule to accommodate needs through acquiring additional personnel or reducing scheduled staff.
• Contacts available staff to best provide for unit care requirements utilizing available resources to fill open shifts.
• Within 24 hours of shift time determine complex department staffing needs and arrange appropriate coverage in the technology and communicate to the units.
• Receive sick call notifications and manage unplanned shift vacancies; evaluate market staffing as a whole system to determine needs for recruiting associates for open shifts, leveraging technology to maximize inpatient resources with minimal fiscal impact to the hospital organization.
• Maintain daily maintenance of unit/department schedules within the electronic staffing system.
• Effectively communicates critical or immediate staffing needs to nurse manager or their designee.
• Approve or deny all timecard requests with attestations, with communication to unit managers as appropriate.
• Assists with allocation of agency resources and other duties as assigned pertaining to contract labor.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree