Centralized Servicing Rep I

Lendmark Financial Services•Gilbert, AZ

12d•Hybrid

About The Position

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.” Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options. Summary: The Centralized Servicing Specialist positions are responsible for providing support to branch and centralized operations, handling a variety of functions.

Requirements

High School Diploma or comparable education (GED)
2+ years customer service and/or consumer finance or related experience
1+ years of call center experience
Detail oriented and ability to multi-task
Excellent analytical and problem solving skills
Excellent communication and customer service skills
Proficient working knowledge of Microsoft Windows, Excel and Word Applications
May require lifting of materials up to 15 lbs.
Ability to work with minimum supervision
Ability to work flexible hours, including evenings and weekends, as required
Strong problem-solving abilities with a focus on finding effective solutions

Responsibilities

Operates the company’s Customer Service Toll-Free line; handling inquiries and concerns, asking for clarification to deal with each inquiry or concern promptly, and accurately to resolve customer questions, or transferring callers to appropriate parties for assistance
Provides entry-level support for the company’s Mobile App: assisting customers by troubleshooting registration issues, login issues, and password resets, escalating more complex issues to the appropriate team members
Responsible for entering all customer complaints, and credit disputes received via telephone, email, or mail, utilizing our complaint management software
Processing all returned mail, returned check letters, credit verification letters, or any other correspondence received
Proper handling of processing paid out contracts, and releasing liens in a timely manner, according to state law and company guidelines
Efficiently and accurately handles system related “help desk” tickets
Accurately posts all centralized payment handling; including but not limited to mail, electronic, repo payments, credit insurance, bankrupt trustee payments, and garnishment payments
Preparing daily banking deposit, balancing cash drawers each day, and other cashier related duties
Processing of modification requests from initial review to finalization
Taking lead on special projects and initiatives
Manages risk relative to position
All other duties assigned by Management