Centralized Services Manager

Core Spaces • Chicago, IL

85d • $95,000 - $100,000

About The Position

The Centralized Services Manager (CSM) plays a critical operational and team-leadership role in the success of Core’s centralized platform. This role is responsible for the direct supervision, coaching, and development of CAMs in the execution of day-to-day activities related to accounts payable, accounts receivable, delinquency management, vendor relations, and financial reporting. Reporting to the Director of Centralized Services, the CSM ensures that departmental goals, tools, and processes are effectively implemented, optimized, and continually improved to drive portfolio success.

Requirements

• 5+ years of Property Management experience; 2+ years in a supervisory or leadership role preferred.
• Proficiency in Entrata and/or Yardi property management software.
• Solid understanding of centralized operations, including AP/AR, collections, and vendor management.
• Demonstrated experience with process improvement, automation, and workflow optimization.
• Strong interpersonal, coaching, and communication skills across various audiences.
• Ability to prioritize and lead in a fast-paced, evolving environment.
• College degree preferred, or equivalent work experience.

Nice To Haves

• Experience supervising a centralized operations team.
• Student Housing experience.
• Strong working knowledge of property tech platforms like EliseAI, Resio, Vendor Cafe, and automation tools.
• High comfort level with data analysis and using KPIs to drive performance.
• A passion for developing people, improving systems, and making operations scalable.

Responsibilities

• Directly supervise and support Centralized Account Managers in their daily operational responsibilities.
• Provide day-to-day coaching, workload balancing, and performance feedback to ensure quality and consistency in execution.
• Conduct regular team meetings, 1:1s, and skill development sessions to foster continuous growth and adherence to KPIs.
• Support recruiting, onboarding, and training of new CAMs in alignment with department standards.
• Ensure CAMs effectively manage AP/AR workflows, delinquency management, ledger accuracy, and vendor invoicing across platforms like Entrata, Yardi, and EliseAI.
• Monitor performance against key metrics (e.g., delinquency under 1%, invoice processing SLAs, financial report timeliness). Identify performance gaps in collaboration with the Director and drive corrective actions.
• Partner with Director to update and implement SOPs, tools, and automation strategies; monitor adoption and provide feedback.
• Create and deliver training assets—playbooks, quick reference guides, live sessions, and refreshers—to support CAM onboarding and ongoing skill development.
• Help lead rollout and feedback loops for new technology and system enhancements.
• Act as liaison between CAMs and other departments (Accounting, Operations, Technology) to resolve escalated issues and improve interdepartmental workflows.
• Partner with property teams (e.g., Regionals and Directors) to align on financial processes including evictions, move-outs, budget variance reporting, and resident communications.
• Review and ensure CAM compliance with legal, lease, and internal policy standards related to billing, collections, and tenant communication.
• Monitor and support CAMs in producing accurate financial reports including accrual drafts and monthly variance summaries.
• Maintain records of performance, process gaps, and success stories to aid in continuous department development.
• Perform all other duties and tasks as assigned by management.

Benefits

• A culture that provides you with a sense of belonging.
• Hybrid or remote work options may vary by role to support work-life balance.
• Competitive pay that values your contributions.
• Incentives designed to reward your achievements.
• Paid flexible PTO to disconnect or celebrate life milestones.
• Paid 15 holidays, including your birthday, to disconnect and celebrate.
• Paid Parental Leave that begins after 90 days.
• Paid volunteer time off to give back to your community.
• Monthly workshop weeks; fewer meetings & more collaboration.
• Robust health plan options that begin within at least 30 days of your employment.
• Monthly phone reimbursement.
• Wellness allowance and perks, including a yearly subscription to a meditation app.
• An environment that provides you a voice to share your perspectives.
• Employee Assistance Program (EAP) for access to confidential support services.
• Company retirement options including 401(k) + matching & Roth account option.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees