Centralized Service Coordinator

Pella Windows & Doors • Pella, IA

16h • Hybrid

About The Position

This position provides customer assistance and service support for the Centralized Service Coordinator Program, which handles customer service related calls on behalf of the local service branches. The role is based in a contact center environment, where the majority of the workday is spent answering inbound customer calls and communicating with local service teams via phone, email, and text.

Requirements

• strong interpersonal, written, and verbal communication skills
• ability to problem-solve
• ability to work independently in a fast-paced, high-urgency setting

Responsibilities

• responding to inquiries
• troubleshooting issues
• providing quotes
• scheduling service appointments

Benefits

• Annual raises are based on individual and company performance
• Advancement opportunities
• hybrid work options may be available upon demonstrated proficiency

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed