Centralized Service Coordinator

Pella Windows & Doors • Pella, IA

3d • $17

About The Position

This position provides customer assistance and service support for the Centralized Service Coordinator Program which handles customer service related calls on behalf of the local service branches. The role is based in a contact center environment, where the majority of the workday is spent answering inbound customer calls and communicating with local service teams via phone, email, and text.
Key responsibilities include responding to inquiries, troubleshooting issues, providing quotes, and scheduling service appointments. Candidates must demonstrate strong interpersonal, written, and verbal communication skills, along with the ability to problem-solve and work independently in a fast-paced, high-urgency setting.
The standard hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m., with the possibility of overtime based on business needs.

Requirements

• Strong interpersonal skills
• Written communication skills
• Verbal communication skills
• Ability to problem-solve
• Ability to work independently in a fast-paced, high-urgency setting

Responsibilities

• Responding to inquiries
• Troubleshooting issues
• Providing quotes
• Scheduling service appointments

Benefits

• Annual raises are based on individual and company performance
• Advancement opportunities may be available upon demonstrated proficiency.
• Hybrid work options may be available upon demonstrated proficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees