Centralized Scheduling Rep, Highlands Medical Center - 1.0 FTE - 1rst shift
About The Position
The Centralized Scheduling Representative will promptly answer telephone calls and schedule patients in a timely manner within Department guidelines. In addition to scheduling outpatient tests and procedures, the Centralized Scheduling Rep will enter demographic and insurance information, Pre-Cert Info when applies, into the scheduling system. The Centralized Scheduling Representative accurately listens to requests from patients, physicians, physician’s office personnel, and inter-hospital departments in an effort to effectively schedule patients for procedures giving high priority to customer service and complete customer satisfaction. Must maintain the department standards and also working together as a team. The Scheduling Representative is responsible for checking Medical necessity, and patient Insurance. The Centralized Scheduling Representative assists in maintenance and upgrade of the scheduling system.
Requirements
- HIgh school diploma or GED equivalent
- Excellent verbal and written skills required
- Must possess ability to work in a fast-paced environment with a positive attitude
- Must demonstrate effective time management skills
- Must demonstrate efficiency and organizational skills with the ability to multitask
Nice To Haves
- Two to Three years in customer service/ public relations role preferred. Will consider two years of previous work experience in other fields.
- Previous experience with automated telephone equipment and multi-line telephone desired.
- Medical Terminology and previous scheduling experience desired.
Responsibilities
- Promptly answer telephone calls
- Schedule patients in a timely manner within Department guidelines
- Schedule outpatient tests and procedures
- Enter demographic and insurance information, Pre-Cert Info when applies, into the scheduling system
- Accurately listens to requests from patients, physicians, physician’s office personnel, and inter-hospital departments in an effort to effectively schedule patients for procedures giving high priority to customer service and complete customer satisfaction
- Maintain the department standards
- Work together as a team
- Checking Medical necessity
- Checking patient Insurance
- Assists in maintenance and upgrade of the scheduling system
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
