CENTRALIZED SCHEDULING LEAD

TRI-CITY CARDIOLOGY CONSULTANTS PC•Mesa, AZ

2h•$19 - $23•Onsite

About The Position

If you are seeking to join a stable and established organization with high employee and patient satisfaction ratings, then Tri-City Cardiology is for you! Tri-City Cardiology has been serving the healthcare needs of the East Valley for over 40 years. We are searching for a Lead Centralized Scheduler to join our team! If you enjoy working in a fast-paced environment for a company that truly cares about the service provided to their patients and putting quality care first, this may be an ideal position for you! POSITION SUMMARY This position monitors, coordinates, and reports on the flow of the calls that are coming into the practice along with supporting the communication technology of the practice. This position also assists with acting as a key communication and scheduling representative for incoming calls into the practice and outbound calls, patient portal scheduling requests and website inquiries. This position serves as the team lead supporting the communications team.

Requirements

High school diploma or GED required.
Two years of experience as a telephone receptionist/customer service rep.

Nice To Haves

Associates degree preferred.
Two years of experience in a call center preferred.

Responsibilities

In addition to the duties as a Centralized Patient Scheduler, works with supervisor to lead the workflow of the team.
Works with supervisor to identify and maintain certain level of calls in queue.
Supports adds, moves, and changes within the phone system on the Intermedia.
Assist with the research and investigation through the Intermedia/Miarec system on TCC incoming or outgoing calls.
Monitors new patient orders.
Monitors the inbox for nuclear orders.
Monitors the website inquiries.
Assists in Training new hires and instructs new hire orientation Scheduling Training
Receive API/after-hours email and work/delegate incoming messages.