Centralized Scheduler

Arkansas Urology • Woodland Hills, AR

74d

About The Position

The Centralized Scheduler is responsible for the daily function of the scheduling office and assisting with patient needs. This role involves greeting patients, updating patient information, scheduling appointments, and managing patient records while ensuring compliance with HIPAA regulations.

Requirements

• Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others.
• 0 to 6 months related experience or training, or equivalent combination of education and experience.
• Minimum of 6 months of related experience, preferably in a healthcare setting.
• Knowledge of EMR/EHR systems and Microsoft Outlook.
• Familiarity with scheduling appointments and working within a call queue preferred.

Responsibilities

• Greet patients in a polite, prompt, and helpful manner. Provide necessary instructions and direction.
• Update patient information, provide any necessary forms needing completion, obtain medical records, updated insurance information, schedule/cancel/reschedule patients, etc.
• Answer phones in a pleasant manner and accommodate patient needs, record messages for physicians and nurses, and revise patient schedules.
• Schedule radiology and/or procedures, as directed.
• Prepare appointment schedules to provide physicians with an accurate list of patient workload.
• Request historical medical records from referring providers or primary care physicians as needed for treatment of the patient.
• Use effectively the current operating system for Electronic Medical Records including appointment management and use of the system for scheduling properly.
• Maintain an adequate level of office supplies.
• Address questions regarding patient appointments.
• Maintain patient confidentiality and compliance with HIPAA laws and regulations.
• Manage daily tasks and clinical inbox.
• Answer and respond to referrals and voicemails.
• Perform any other related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 11-50 employees