Centralized Scheduler

RUSH Physical Therapy • Palatine Township, IL

3d • $18 • Hybrid

About The Position

We’re looking for a full-time Centralized Scheduler to help create an exceptional first experience for our patients. When someone is referred to outpatient physical therapy, their journey begins with you—and the care and professionalism you provide on that first call truly makes a difference.
If you’re organized, detail-oriented, and passionate about helping others, this could be the perfect role for you.
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Requirements

• Experience in healthcare scheduling, customer service, or a call center environment
• Excellent communication and interpersonal skills
• Strong attention to detail and commitment to accuracy
• Ability to multitask, stay organized, and adapt to changing needs
• A positive, patient‑focused mindset
• High School diploma or GED.
• Two years of experience in the healthcare field dealing with customer service.

Nice To Haves

• Industry Specific Customer Service Certification preferred.
• Associate or Bachelor’s degree preferred, OR 2 years’ experience in a similar role.

Responsibilities

• Work as a team to ensure the office is working efficiently and that all calls are made promptly to potential patients and referral sources.
• Responsible for accurate procedure scheduling.
• Effectively communicates with patients, families, healthcare team members, the time of visit, visit expectations, facility directions, and web address to access New Patient paperwork.
• Requests an accurate clinical history as necessary for the exam. Provides instructions and specific preparations to the individual scheduling the procedure.
• Reviews and evaluates scheduled appointments for completeness.
• Assists with the pre-registration process by obtaining demographic and insurance information.
• Receives Physician orders and schedules procedures by both telephone and electronic media.
• Obtains provisional diagnosis, Physician orders, and patient history to substantiate the requested treatment.
• Communicates scheduling concerns to the Center Manager or market leader.
• Communicate scheduled appointments with team members at the center and scan in any supporting documentation.
• Place calls to patients for Prehab scheduling for pre-surgical appointments.
• Works closely with the marketing department for additional opportunities to develop referral sources, as well as reports any barriers to receiving referrals.
• Other duties as assigned.

Benefits

• A comprehensive orientation and training program
• Paid Time Off (PTO) and Extended Illness Days (EID)
• Health, dental, and vision insurance, plus life insurance and prescription coverage
• A 401(k) retirement plan with company match
• Short- and long‑term disability coverage
• Personal and family medical leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees