Centralized Scheduler

Premier Community Healthcare Grp.•Dade City, FL

71d

About The Position

At Premier Community HealthCare, we’re an FQHC serving families across Pasco County with dignity, access, and compassion. As the first voice our patients hear, you set the tone for a caring, seamless experience. Your work helps patients get the right care at the right time—so our providers can focus on healing and our communities can thrive. We are seeking a Centralized Scheduler who wants to: ✅ Help patients feel welcomed, informed, and cared for from the very first call ✅ Thrive in a supportive, team-first call center culture ✅ Keep schedules accurate and moving so patients aren’t kept waiting ✅ Advance Premier’s mission of equitable, high-quality community care “If you’re passionate about connecting patients to care with empathy and excellence, we would love to connect with you.”

Requirements

High School Diploma or GED
Comfort using EHR/EPIC and multi-line phones; fast, accurate data entry
Strong customer service, communication, and problem-solving skills
Ability to adapt in a dynamic, high-volume call environment

Responsibilities

Answer incoming calls and schedule across multiple service lines in our Practice Management/EHR systems (EPIC)
Verify demographics, update records, and document interactions accurately
Provide clear instructions on forms, fees, and what to bring to visits
Transfer/route clinical and billing calls per protocol and submit follow-up messages
Proactively reschedule and resolve basic issues to keep patient flow on track
Uphold HIPAA and service standards in every interaction