Centralized Scheduler

NovaCare Rehabilitation • Dublin, OH

74d • $17 - $18

About The Position

NovaCare Rehabilitation is seeking a Centralized Scheduler for a full-time position based in Dublin, Ohio. The role requires attendance for a 90-day onsite training period, after which remote work is possible. The position operates Monday to Friday from 9 am to 6 pm, offering a competitive hourly wage of $17-18.50 based on experience. The company is dedicated to improving quality of life through healthcare services and is looking for individuals with a passion for customer service and healthcare operations.

Requirements

• High School diploma or GED.
• Organization and time management skills.
• Ability to manage customer expectations in delivering superior levels of service.
• Written and oral communication skills at multiple levels.
• Professional telephone skills.
• Strong computer and technological skills.
• Ability to multi-task while on phone.
• Team player/helpful.

Nice To Haves

• Associate or Bachelor’s degree OR 2 years experience in a similar role.
• Industry specific customer service certification.
• Familiarity with rehab therapy treatment and medical terminology.

Responsibilities

• Familiarity with rehab therapy treatment and medical terminology.
• Comprehensive knowledge of Industrial Services and product lines.
• Excellent written and oral communication skills at multiple levels.
• Strong organizational and time management skills.
• Work as a team to ensure office is working efficiently and that all calls are made timely to potential patients and referral sources.
• Responsible for accurate procedure scheduling.
• Effectively communicates with patients, families, healthcare team members the time of visit, visit expectations, facility directions and web address to access New Patient paperwork.
• Requests an accurate clinical history as necessary for the exam.
• Provides instructions and specific preparations to the individual scheduling the procedure.
• Reviews and evaluates scheduled appointments for completeness.
• Assists with pre-registration process by obtaining demographic information and insurance information.
• Receives Physician orders and schedules procedures by both telephone and electronic media.
• Obtains provisional diagnosis, Physician orders and patient history to substantiate the requested treatment.
• Communicates scheduling concerns to the Center Manager or market leader.
• Communicate scheduled appointments with team members at the center and scans in any supporting documentation.
• Place calls to patients for Prehab scheduling for pre-surgical appointment.
• Works closely with the marketing department for additional opportunities to develop referral sources, as well as reports any barriers to receiving referrals.
• Other duties as assigned.

Benefits

• Diverse Health Benefit Packages.
• Paid holidays.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• 401K with company match.
• Health, Dental, and Vision insurance.
• Life insurance.
• Prescription coverage.
• Short and Long Term Disability.
• Personal and Family Medical Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees