Centralized Scheduler

Arkansas Urology • Little Rock, AR

74d

About The Position

Responsible for daily function of the scheduling office and assisting with patient needs.

Requirements

• Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others.
• 0 to 6 months related experience or training, or equivalent combination of education and experience.
• Minimum of 6 months of related experience, preferably in a healthcare setting.
• Knowledge of EMR/EHR systems and Microsoft Outlook.
• Familiarity with scheduling appointments and working within a call queue preferred.

Responsibilities

• Greet patients in polite, prompt & helpful manner. Provide necessary instructions and direction.
• Update patient information, provide any necessary forms needing completion, obtain medical records, updated insurance information, schedule/cancel/reschedule patients, etc.
• Answer phones in pleasant manner and accommodate patient needs, record messages for physicians and nurses & revise patient schedules.
• Schedule radiology and/or procedures, as directed.
• Prepare appointment schedules to provide physicians with accurate list of patient workload.
• Request historical medical records from referring provider or primary care physician as needed for treatment of the patient.
• Use effectively the current operating system for Electronic Medical Records including appointment management and use of system for scheduling properly.
• Maintain adequate level of office supplies.
• Address questions in regards patient appointments.
• Maintain patient confidentiality and compliance with HIPAA laws and regulations.
• Manage daily tasks and clinical inbox.
• Answer and respond to referrals and voicemails.
• Perform any other related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 11-50 employees