UF Health-posted about 1 year ago
Full-time • Entry Level
Saint Augustine, FL
1,001-5,000 employees
Ambulatory Health Care Services

The Centralized Scheduler is responsible for efficiently scheduling patients for medical procedures while ensuring accurate demographic information is collected. This role involves effective communication with patients, healthcare providers, and office staff to maintain high standards of customer service and patient confidentiality.

  • Responsible for efficient, expedient, and accurate procedure scheduling.
  • Effectively communicates with patients, families, healthcare team members, and physicians both in person and via telephone.
  • Requests an accurate clinical history as necessary for the exam.
  • Provides instructions, dietary restrictions, and exam-specific preparations to the individual scheduling the procedure.
  • Reviews and evaluates scheduled appointments for completeness and type of test ordered.
  • Ensures compliance with applicable regulatory guidelines and hospital policy.
  • Assists with Pre-Registration process by obtaining demographic information and insurance payer information from the individual scheduling the procedure.
  • Maintains an awareness of the Delinquent Physician list and does not schedule invasive procedures for physicians on this list.
  • Receives physician orders and schedules procedures by both telephone and electronic media.
  • Obtains provisional diagnosis and patient history to substantiate the requested procedure.
  • Contacts 'No Shows' on a weekly basis to reschedule their procedures.
  • Communicates scheduling concerns or problems to Centralized Scheduling Lead.
  • All other duties as assigned by department.
  • High School Diploma/Equivalent
  • 0 - 1 year experience in Medical Office, Call Center, or Scheduling
  • 1-year hospital, medical, or physician office experience
  • Knowledge of insurance eligibility and requirements
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