Centralized Phone Scheduler

OneOncology-posted 4 months ago
Grand Rapids, MI
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The Centralized Phone Scheduler facilitates excellent patient care by supporting and collaborating with the clinic team. This role is essential in ensuring that patients receive timely and compassionate care, as well as managing the scheduling of appointments and tests effectively.

  • Answers phone calls related to scheduling or rescheduling appointments and tests.
  • Communicates with patients in a caring and respectful manner.
  • Performs administrative responsibilities including scheduling routine follow-up and treatment appointments.
  • Manages external referrals and consults.
  • Handles no-shows and reschedules patients on bump lists.
  • May need to perform functions of role in clinic and patient facing based on need determined by management.
  • Assumes day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards.
  • Collaborates with other care team members and anticipates their needs to ensure coordinated patient care.
  • Utilizes and maintains patient electronic medical record.
  • Assists with ongoing quality improvement to provide efficient, cost-effective care.
  • Engages in continuous education and training to maintain skills, knowledge, and competency to complete functions of role.
  • Performs all other duties as assigned.
  • Required High School Diploma or equivalent.
  • Preferred one year experience in an outpatient physician practice or healthcare setting.
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