Centralized Patient Access Representative III

MultiCare Health System•Auburn, WA

1d•Onsite

About The Position

The Centralized Patient Access Representative III (CPAR-III) is responsible for assisting new and existing patients with scheduling appointments, facilitating communication with the patient care team, and providing information and updates on a wide variety of topics related to their care. Creating an outstanding patient experience is a priority, achieved through professionalism, empathy, and enthusiasm during patient interactions. CPARs are well-equipped to work in a fast-paced environment to assist patients with navigating their healthcare needs. They use a variety of computer systems and access large volumes of information to complete complex tasks on behalf of patients, providers, and multiple medical practice locations. The ideal candidate has a positive attitude, drive to be successful, and an overall love for the community. The CPAR III is the third level of a 4-tiered job family, typically assigned responsibility to support multiple medical specialty practice locations.

Requirements

Minimum two (2) year office, clerical, or call center experience; preferably in a medical setting
Minimum three (3) years customer service experience required or 6 months meeting call center metrics in as a CPAR-II

Nice To Haves

High School Diploma or GED
Possess proficient computer skills operating multiple systems in a windows-based environment
Knowledge of medical terminology, referrals/orders and medical insurance preferred
Electronic Medical Record experience; EPIC preferred
Familiarity with data entry and complex scheduling preferred

Responsibilities

All CPAR-I & II Functions
Schedule appointments for multiple specialty medical practice locations; both outpatient and hospital based in a centralized team setting
Process patient orders/referrals received from providers
Follows all patient screening protocols and clears patients for safety prior to undergoing any exam or procedure, relaying all exam or procedure specific preparatory information to patients prior to their appointment to ensure optimal patient outcomes