Centralized Patient Access Representative I

MultiCare Health System•Spokane, WA

9d•$18 - $26

About The Position

The Centralized Patient Access Representative I (CPAR-I) is responsible for assisting new and existing patients with scheduling appointments, facilitating communication with patient care team and providing information and updates on a wide variety of topics related to their care. Creating an outstanding patient experience is a priority and achieved through your professionalism, empathy, and enthusiasm during patient interactions. Our CPARs are well-equipped to work in a fast-paced environment to assist patients with navigating their healthcare needs. CPARs use a variety of computer systems and access large volumes of information to complete a variety of complex tasks on behalf of the patient, providers and multiple clinics. Our ideal candidate has a positive attitude, drive to be successful and an overall love for the community. The CPAR I is the first level of a 4-tiered job family typically assigned responsibility to support multiple primary care clinics.

Requirements

High School Diploma or GED
One (1) year customer service experience required
Possess proficient computer skills operating multiple systems in a windows-based environment

Nice To Haves

One (1) year office, clerical, or call center experience; in a medical setting preferred.
Knowledge of medical terminology, and medical insurance preferred
Electronic Medical Record experience; EPIC preferred.
Familiarity with data entry and complex scheduling preferred

Responsibilities

Promptly answer, screen, schedule, and process medical service requests and telephone inquiries with strict adherence to confidentiality agreements, policies and procedures for multiple providers and clinic locations to include Pediatric, Family Medicine, and Internal Medicine in a centralized team setting.
Collecting and entering patient demographic and insurance information into the electronic medical record system to ensure accurate registration prior to care.
Clearly compose and direct patient messages via telephone encounters and in-basket messages to appropriate clinical care team members, documenting accurate information in patient charts.
Handle all patient issues in accordance with best practices, escalating as needed.
Successfully meet individual and team performance metrics to achieve efficient time management and a positive patient experience.
Utilize critical thinking skills to evaluate patient symptoms in accordance with MHS Triage Nurse Protocol
Register and educate callers on MultiCare MyChart functionalities and resolve all patient access concerns MyChart Navigation