Centralized Load Plan Agent

Horizon Air • Seatac, WA

2d • Onsite

About The Position

The close-knit flight operations team at Horizon Air orchestrates the daily operations of the airline, aiming to create safe and enjoyable guest experiences. The Central Load Planning Agent is responsible for overseeing the Load Planning and Weight and Balance process for all Horizon Air flights, ensuring compliance with FAA regulations, department processes and procedures, and company policies. This role is crucial for achieving the airline's goals and offers opportunities for a long and satisfying career.

Requirements

• Strong commitment to deliver outstanding customer service to our crew members and other internal customers.
• 1 year of station, operations, and/or aircraft loading experience.
• Strong written and verbal communication skills.
• Ability to identify and resolve critical issues.
• Ability to work a variety of shifts including nights, weekends, and holidays.
• Ability to work in a fast-paced environment and prioritize tasks.
• Ability to work in a team environment and communicate with other workgroups.
• Ability to communicate in English.
• High School Diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice To Haves

• Associates Degree in Aviation or Business.
• Knowledge of aircraft loading principles and weight and balance concepts.
• Experience with Smart4Aviation, Sabre/IMAGE, Visops or Gatesheet, FOGS, and Office 365.

Responsibilities

• Support station agents and flight crews for pre-departure load planning and load close-out process
• Provide expertise on the weight and balance system, load planning process, and aircraft loading policies and procedures
• Interface with other System Operations Control (SOC) personnel to maximize payload and mitigate load planning issues
• Monitor system alerts and communicate issues to SOC personnel, flight crews or station agents (e.g. need to reseat passengers, payload limitations or restrictions, need for ballast, etc.)
• Monitor automated system data feeds and assist in reporting, troubleshooting, and resolving issues
• Monitor irregular operations and communicate with dispatcher and station agents in a timely manner
• Provide oversight and manual manipulation of flights that are not automatically processed by the weight and balance system
• Monitor the fuel ordering process. Ensure fuel slips are generated by the system, communicate revisions to stations, and provide manual manipulation when necessary
• Report irregularities or safety issues
• Other duties as assigned

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees