Centralized Leasing Manager
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About The Position
The Centralized Leasing Manager oversees the daily operations of the centralized call center and leasing office, working closely with the Revenue Manager and Operations Leadership. This role is responsible for managing a team of centralized leasing and resident services specialists and handling key customer functions, such as answering resident inquiry calls, optimizing inbound traffic, converting leads from various marketing channels, and coordinating leasing activities in collaboration with property management teams across assigned sites. This position ensures exceptional service for current and prospective residents, drives lead conversion through effective communication and data-driven strategies. Key responsibilities include supporting and managing the centralized call center team with inquiries, facilitating smooth communication with the Revenue Manager, providing training and assistance as needed, and ensuring proper use of CRM and property management systems. The manager also communicates property reporting needs to the Revenue Manager. With strong communication skills, a customer-focused approach, and proactive engagement, this position is key to achieving customer satisfaction and lead conversion goals in a fast-paced operational environment. The role also works closely with on-site leasing teams to provide insights for enhancing online presence and driving business growth.
