Centralized Intake & Emergency Services Family Services Worker

State of Vermont • Williston, ND

2d • Onsite

About The Position

Centralized Intake and Emergency Services (CIES) operates Vermont’s statewide child protection hotline 24 hours a day, 7 days a week, including holidays. CIES is the first point of contact for reports of child abuse or neglect and manages after-hours emergencies involving children in state custody, youth justice matters, and situations where a child’s behavior is beyond the control of their caregiver. This position will answer the child protection hotline and gather detailed information from callers reporting concerns about child abuse or neglect. The position document reports in the state’s reporting system and help coordinate after-hours emergency responses. This includes supporting Family Services Workers in the field, coordinating foster care or other placements for children in DCF custody, and providing phone support to foster parents. The CIES Family Services Worker will also work closely with law enforcement by sharing guidance on child protection and youth justice laws, policies, and procedures, and connect callers and families with appropriate community resources and referrals. While the position works under the supervision of an administrative manager, the role requires sound judgment and the ability to make decisions independently in time-sensitive situations. This position includes a rotating schedule with one regular weekend shift, at least one evening shift (up to midnight), and some regular business-hour shifts. Specific schedules will be discussed during the interview process. Availability to work some holidays is required, and standby/on-call duty may be assigned as needed. Most work is performed in an office setting, with minimal travel required. All employees of the Agency of Human Services are expected to carry out their work using a customer-focused, strengths-based, and results-oriented approach.

Requirements

• Bachelor’s degree or higher in social work or related field.
• Associate’s degree in human services or related field AND twelve (12) or more months of experience in human services that includes any combination of the following: casework, crisis intervention, call center information and referral.
• Twelve (12) or more months working in the Family Services Division for the State of Vermont.
• Candidates must pass any level of background investigation applicable to the position.
• Incumbents must have a private means of transportation to the office.

Responsibilities

• Answer the child protection hotline and gather detailed information from callers reporting concerns about child abuse or neglect.
• Document reports in the state’s reporting system
• Coordinate after-hours emergency responses.
• Support Family Services Workers in the field
• Coordinate foster care or other placements for children in DCF custody
• Provide phone support to foster parents
• Work closely with law enforcement by sharing guidance on child protection and youth justice laws, policies, and procedures
• Connect callers and families with appropriate community resources and referrals.

Benefits

• 80% State paid medical premium
• Dental Plan at no cost for employees and their families
• Flexib le Spending healthcare and childcare reimbursement accounts
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
• Low cost group life insurance
• Tuition Reimbursement
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level