Centralized Customer Service Supervisor

National Seating & Mobility • Chattanooga, TN

6d

About The Position

THE CENTRALIZED CUSTOMER SERVICE SUPERVISOR POSITION IS RESPONSIBLE FOR
MAINTAINING EFFECTIVE CUSTOMER SERVICE FOR ALL CENTRALIZED CUSTOMER SERVICE
FUNCTIONS. THIS ROLE PROVIDES OPERATIONAL LEADERSHIP FOR CENTRALIZED CUSTOMER
SERVICE SPECIALISTS (CCSS) WITHIN OUR CENTRALIZED CALL CENTER TEAMS. WORKS IN
PARTNERSHIP WITH DIVISIONAL VICE PRESIDENTS, REGIONAL AREA DIRECTORS, AREA
FUNDING DIRECTORS, AREA MANAGERS AND BRANCH LEADERSHIP TO SUPPORT CUSTOMER
SERVICE OUTCOMES WITHIN NSM BRANCHES AND IMPROVING THE EXPERIENCE OF OUR CLIENTS
AND CALLERS. ENSURES ALL CCSS OPERATIONAL PROCEDURES ARE COMPLETED WITH
EXCELLENCE AND IN ACCORDANCE WITH COMPANY POLICY.

AT ALL LEVELS, WORKING AT NATIONAL SEATING & MOBILITY PROVIDES THE OPPORTUNITY
TO DIRECTLY IMPACT OUR CLIENT’S LIVES BY GIVING THEM SELF-RELIANCE AND
INDEPENDENCE. OUR TEAMS ARE COMPRISED OF PASSIONATE INDIVIDUALS, DEDICATED TO
PROVIDING THE BEST CARE TO EACH CLIENT. WE FOCUS ON ABILITIES BY LEVERAGING
TECHNOLOGY AND CREATING MOBILITY SOLUTIONS THAT ARE AS UNIQUE AS OUR CLIENT’S
NEEDS.

WORKING AT NATIONAL SEATING & MOBILITY IS AN OPPORTUNITY TO BUILD A MEANINGFUL
CAREER, WHILE LEAVING A LASTING IMPACT ON THE LIVES OF THOSE WE SERVE. LOCATED
IN MORE THAN 40 STATES, WE STRIVE FOR DIVERSITY AND OFFER AN ARRAY OF BENEFITS
INCLUDING 401K, COMPANY PAID LONG TERM DISABILITY, AND TUITION REIMBURSEMENT.

WE ARE LOOKING TO GROW OUR ENTHUSIASTIC AND ENGAGED TEAM AT NSM. SUBMIT YOUR
RESUME AND JOIN A GROUP OF ENTHUSIASTIC PROFESSIONALS DEDICATED TO CHANGING
LIVES.

Requirements

• COLLEGE DEGREE OR 2–4 YEARS OF LEADERSHIP EXPERIENCE, PREFERABLY WITHIN A CALL CENTER ENVIRONMENT.
• MINIMUM OF 1 YEAR EXPERIENCE IN A CALL CENTER ENVIRONMENT.
• EXPERIENCE IN INSIDE SALES IS PREFERRED.
• PROFICIENT IN EXCEL, WORD, OUTLOOK, AND POWERPOINT.
• HIGHLY PROFICIENT IN ALL NSM APPLICATIONS INCLUDING MOBILITY ADVISOR, MICROSOFT BI, FUZE AND PRESS GANEY
• HIGH COMMUNICATION PROFICIENCY – BOTH WRITTEN AND VERBAL.
• CUSTOMER/CLIENT FOCUS – SETS THE BAR FOR CUSTOMER SERVICE.
• DEMONSTRATES ELEVATED LEVEL OF CRITICAL THINKING.
• STRONG DECISION-MAKING ABILITY.
• STRONG PROBLEM SOLVING/ANALYSIS – TO INCLUDE DATA ANALYSIS.

Nice To Haves

• EXPERIENCE IN INSIDE SALES IS PREFERRED.

Responsibilities

• TEAM LEADERSHIP AND COACHING
• DAILY OPERATIONS SUPPORT
• TRAINING AND DEVELOPMENT
• PROCESS IMPROVEMENT COLLABORATION
• ADMINISTRATIVE OVERSIGHT
• REPORTING AND DATA INSIGHTS

Benefits

• 401K
• COMPANY PAID LONG TERM DISABILITY
• TUITION REIMBURSEMENT

What This Job Offers

• Job Type: Full-time