Centralized Business Manager (Hybrid) - Phoenix, AZ
About The Position
We're excited to announce a Centralized Business Manager position available in Phoenix, AZ! We are committed to creating an inspiring and inclusive experience, celebrating our diverse culture, and offering a variety of benefits and opportunities. Be a part of the journey of empowerment and engagement. Featured Perks & Benefits to Keep You Inspired Medical plans with choices to fit your needs Dental and Vision insurance options Health Savings Account (HSA) with employer contribution Financial security benefits including 401k Plan with company match Optional life insurance +addl voluntary life Optional short-term disability +options for long-term disability Wait, we've got more!!! Supplemental life insurance with critical health insurance and accident insurance Vacation program accruing immediately upon hire Sick time when you need it Paid holidays + floating holidays to celebrate those special times Company-sponsored wellness initiatives Continuous education with development programs and more!
Requirements
- Qualifications
Responsibilities
- Account Management and Rent Collections Utilize software to manage accounts, rent collections, and resident notices, ensuring accuracy and timeliness. Notices include but are not limited to: 5-Day Notices, 10-Day Notices, Immediate Eviction Notices, Eviction Notices, Legal Notices, Small Balances, Renewals
- Renewals Management Implement and track renewals once approved by Manager. Generate monthly renewal spreadsheets from after Yieldstar approval. Generate renewal letters. Initiate Yardi to email out and post on portal. Send to AAA to certify mail Call each resident to discuss renewal options via business number on Microsoft teams. Monitor renewal progress and update renewal tracker throughout the month.
- New Lease/Move-In Processing File Meets Audit Compliance Screening, POI, ID Verify, ESAs, PetScreening Demographics Managing the Moved Dashboard Applicant met all requirements prior to taking possession All charges applied correctly Concessions applied correctly All funds are paid before taking possession
- Move-Out Inspections and Deposit Accounting Schedule pre-move-out inspections for the maintenance team Ensure maintenance completes timely move-out inspections and Statement of Home Condition. Upload Sight Plan report that details photos and charges to Yardi under Residents attachments - Move Out Inspection. Complete deposit accounting and process refunds or claims through ePremium. After closing final account statement, email resident to explain charges/refund. If processing refund, send to AP to process. If collecting, let resident know when the due date is. File claim with Liberty Rents/Guarantors etc if applicable
- Pre-AME & Month-End Reporting Pre-AME (Pre-Accounting Month-End) Responsibilities: Ensure all financial transactions, rent payments, and ledger adjustments are recorded accurately before month-end processing. Reconcile tenant ledgers to resolve discrepancies and minimize outstanding balances. Verify that all notices, move-outs, and lease adjustments have been correctly applied in the system. Ensure all renewal updates are reflected accurately in Yardi. Month-End Reporting Responsibilities: Generate and submit month-end financial and operational reports, ensuring accuracy and completeness. Review delinquency reports, analyze trends, and provide recommendations to property managers. Audit lease expirations, renewals, and outstanding balances to ensure accurate reporting. Provide a summary of key metrics, including rent collection performance, renewal rates, and outstanding debts. Generate and send month end delinquency report to manager.
- Resident Complaint Resolution Centralized manager role is to handle move out charges. All other residents' complaints and issues should be handled on onsite.
- Miscellaneous Administrative Tasks Conduct monthly audits of move ins, move out, apps, NTV. Maintain organized and updated resident files and records.
- Reporting and Communication Report any escalated issues to the property manager. Meet virtually with each property manager weekly to discuss: Delinquency & potential evictions, Notices/skips, Renewal rate conversations, and any other property-related items
- Training and Development Complete required training guides and participate in continuous education/training opportunities.
Benefits
- Medical plans with choices to fit your needs
- Dental and Vision insurance options
- Health Savings Account (HSA) with employer contribution
- Financial security benefits including 401k Plan with company match
- Optional life insurance +addl voluntary life
- Optional short-term disability +options for long-term disability
- Supplemental life insurance with critical health insurance and accident insurance
- Vacation program accruing immediately upon hire
- Sick time when you need it
- Paid holidays + floating holidays to celebrate those special times
- Company-sponsored wellness initiatives
- Continuous education with development programs and more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
