Centralized Application & Lease Specialist

Udr • Highlands Ranch, CO

274d • $21 - $24

About The Position

UDR, Inc. is now hiring a Centralized Application & Lease Specialist to join our team at our corporate office in Highlands Ranch. The role is responsible for administering application review, approval, denial, verification of lease term and rentable items, lease generation, and collection of signatures for the move-in process. The incumbent will successfully partner with onsite community management for cross collaboration to ensure future residents have a positive approval and lease signing experience.

Requirements

• Bachelor's Degree or equivalent combination of education and experience is required.
• Minimum two years' experience in direct customer service and support required.
• Minimum two years' office administration experience preferred.
• Minimum two years' property management/leasing experience preferred.
• Must have and maintain a valid driver's license.

Nice To Haves

• Knowledge of organizational policies and procedures.
• Demonstrated skills with customer service.
• Knowledge of principles and methods for showing and promoting property.
• Basic accounting/bookkeeping practices.
• Excellent verbal and written communication skills.
• Polished interpersonal skills.
• Skilled in word processing and MS Office software applications.

Responsibilities

• Administer full cycle application review, approval/denial, income verification (if applicable), lease generation and collection of the applications within a designated region or area.
• Verify application qualifications and ensure accuracy of lease information.
• Adhere to UDR legal and audit requirements, federal, state, and local fair housing regulations regarding the application process.
• Finalize customer applications, ensuring all background checks, deposits, and lease paperwork are completed in accordance with legal requirements and company policy.
• Verify Government issued photo IDs, parking/vehicles, pets, and other rentable items prior to generating the lease.
• Adjust resident ledgers, apply concessions in accordance with applicable specials, and collaborate with Business Managers for ledger adjustment accuracy.
• Notify future residents of receipt/approval of the application, prepare resident move-in paperwork, and ensure necessary paperwork is signed.
• Provide superior customer service to internal and external customers.
• Thoroughly complete and enter application information into Sugar CRM and maintain meticulous notes.
• Establish rapport and collaborate with Centralized Sales and onsite community management staff.
• Communicate and verify compliance with mandatory renters' insurance.
• Assist CALS teammates on applications and follow-up.
• Answer customer inquiries regarding the surrounding area, property, company, lease details, amenities, etc.
• Research and prepare reports, memos, letters, and other documents as directed.
• Work closely with CRM Team to improve NPS and customer survey ratings.
• Partner with internal UDR teams to improve access to data, automations, reporting, and technology.
• Identify strategic opportunities for department growth and innovation.
• Perform other duties as assigned or necessary.

Benefits

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: Bachelor's degree