Centralized Application & Lease Specialist - Seasonal

Udr • Highlands Ranch, CO

299d • $21 - $24

About The Position

UDR, Inc. is now hiring Centralized Application & Lease Specialists (Seasonal) to join our team at our corporate office in Highlands Ranch. Supporting Centralized Application Specialists (CALS) with tasks to help move applications along smoothly. Such tasks will include sending Welcome Letters and Leases via email and also checking leases have been signed by all parties. Additionally, this individual will be assisting associates with keeping all forms of communication (email and Textline) monitored and assigned to the correct associate, as well as uploading pet photos and renter's insurance policies into our system. We are looking forward to bringing on seasonal support that is quick, detail oriented, and thorough in their work in addition to helping provide exceptional customer service!

Requirements

• Associate Degree or equivalent combination of education and experience required.
• Minimum of two years' sales/direct customer service experience required.
• Customer relationship development experience is required.
• Office administration experience preferred.
• Property management/leasing experience preferred.
• Must have and maintain a valid driver's license unless otherwise noted.

Responsibilities

• Administer full cycle application review, approval/denial, income verification (if applicable) lease generation and collection of the applications within a designated region or area.
• Verify application qualifications and ensure accuracy of lease information and collect signatures within required timeline.
• Verification of Government issued photo IDs, parking/vehicles, pets, and other rentable items prior to generating the lease.
• Adjust resident ledgers, apply concessions in accordance with applicable specials, and collaborate with Business Managers to ensure ledger adjustment accuracy.
• Notify the future resident of receipt/approval of the application, prepare resident move-in paperwork, ensure the new resident signs all necessary paperwork (leases, addenda, notices, etc.) and pays applicable deposits.
• Communicate and verify compliance with mandatory renters' insurance as per company policy (if applicable) and Rhino before move in.
• Adhere to UDR legal and audit requirements, federal, state, and local fair housing regulations regarding the application process, lease creation, collection of all resident documents and unit vacant days.
• Thoroughly complete and enter application information into Sugar CRM. Maintain meticulous notes in Sugar CRM, Onesite, email and Textline.
• Perform other duties as assigned or necessary.

Benefits

• Hourly Range: $21.93/hr. - $24.03/hr., depends on experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: Associate degree