Centralized Administrative Specialist (2173)

AG Living LLC • Dallas, TX

4d

About The Position

The Centralized Administrative Specialist plays a vital role within the Centralized Operations Team, supporting a diverse portfolio of residential communities across multiple markets. This position ensures the accuracy of resident ledgers, drives rent collection and payment resolution, oversees accounts receivable processes, and delivers high-quality resident communications with efficiency and professionalism.
Working collaboratively with onsite property teams, the Centralized Administrative Specialist leverages advanced property management systems and automation tools to execute high-volume financial and operational workflows accurately and at scale.
The ideal candidate is detail-oriented, financially savvy, and empathetic in handling resident communications.

Requirements

• Bachelor’s degree preferred; high school diploma or GED required.
• 3–5 years of experience in residential property management, with an emphasis on accounting or resident services.
• Accounts Receivable and Payable Expertise
• Resident Relations and Communication
• Data Management and Financial Accuracy
• Lease Compliance and Policy Adherence
• Time Management and Organizational Skills
• Technology and Automation Proficiency
• Financially disciplined and analytical
• Customer-oriented and empathetic communicator
• Proactive problem-solver and adaptable team player
• Highly organized and detail-driven
• Capable of managing high-volume workflows with accuracy and efficiency

Responsibilities

• Resident Financial Management:
• Monitor resident ledgers and oversee rent collection processes across multiple properties.
• Investigate and resolve charge discrepancies in collaboration with property managers.
• Prepare and manage demand letters, notices, and Final Account Statements (FAS).
• Coordinate with attorneys or third-party providers on eviction filings and case tracking.
• Support debt recovery efforts and liaise with collection agencies or deposit-alternative providers (e.g., Jetty).
• Renewals and Resident Retention:
• Manage renewal cycles and timelines across assigned communities.
• Generate renewal offers and update pricing and incentives as directed by Asset Management.
• Communicate renewal options to residents, conduct follow-ups, and process completed renewals.
• Manage non-renewal notices, transfer requests, and related documentation.
• Ensure all renewals comply with policy and procedural requirements.
• Resident Communication and Support:
• Respond to escalated resident financial inquiries, including payment and ledger issues.
• Issue resident notices and announcements in coordination with property teams.
• Monitor renter’s insurance compliance and follow up as needed.
• Collect and record forwarding addresses during move-out processes.
• Prepare and maintain promise-to-pay documentation in compliance with SOPs.
• Accounts Receivable and Payable:
• Process resident payments and reconcile ledger transactions.
• Post charges, fees, and adjustments with proper categorization.
• Manage security deposit collection, refund, and reporting workflows.
• Oversee Jetty reporting, submission, and verification processes.
• Apply and track applicable risk fees.
• Operational Oversight:
• Audit lease agreements to ensure accuracy and consistency with ledgers.
• Assist in setting up recurring charges, rentable items, and fee schedules.
• Support month-end close activities and related checklists.
• Maintain documentation to support internal controls and process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED