Central Telecommunications Operator

Saint Francis Health System

90d

About The Position

The position involves answering and routing inbound calls and messages to hospital/medical staff, dispatching routine and critical clinical messages and vital patient statistics to designated hospital staff, and monitoring and reacting to alarms and codes. The role also includes maintaining accurate on-call schedules for departments and physicians.

Requirements

• High School Diploma or GED.
• 2 or more years of experience in hospital, emergency dispatch, or call center preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal and communication skills and multi-tasking abilities.
• Ability to effectively operate various telecommunications systems.
• Ability to deal with people and highly stressful situations.
• Ability to act quickly, decisively, and accurately while in a stressful situation.
• Ability to be friendly, upbeat and polite at all times under stress.
• Ability to defuse tense situations.
• Basic knowledge of telephone/computer technology and equipment including ASCOM system.
• Accurate typing speed of 40 words per minute or higher.

Responsibilities

• Answer incoming calls in a courteous manner and accurately direct each to the appropriate department or individual while maintaining an average answer time of 99%.
• Responsible for the accurate paging of notifications based upon situation/request to the appropriate personnel.
• Accurately answer, document and relay information related to the Medicall answering service.
• Monitor, communicate and forward information pertaining to codes, alerts, alarms and drills according to established policies and protocols, including disaster management plans.
• Responsible for inputting and deleting account update/notations that supersede outdated account notations; alerting management to problems that could result in negative customer service through hardware/software deficiencies or protocol changes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees