Central Telecommunications Operator (ECB)

Saint Francis Hospital Muskogee • Muskogee, OK

76d

About The Position

The Central Telecommunications Operator (ECB) position is located at the Muskogee Campus - Hospital. This role requires a minimum number of worked hours per month as needed by the department, and it offers limited benefit offerings. The scheduling for this position will be variable, based on call outs, vacation/leave coverage, and other needs determined by the department. The primary responsibility of this position is to answer and route inbound calls and messages to hospital and medical staff, dispatch routine and critical clinical messages, and monitor alarms and codes. The operator will also maintain accurate on-call schedules for departments and physicians.

Requirements

• High School Diploma or GED.
• 2 or more years of experience in hospital, emergency dispatch, or call center preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal and communication skills and multi-tasking abilities.
• Ability to effectively operate various telecommunications systems.
• Ability to act quickly, decisively, and accurately while in a stressful situation.
• Basic knowledge of telephone/computer technology and equipment including ASCOM system.

Nice To Haves

• Experience in a hospital or emergency dispatch environment.
• Familiarity with medical terminology.

Responsibilities

• Answer incoming calls in a courteous manner and accurately direct each to the appropriate department or individual while maintaining an average answer time of 99%.
• Responsible for the accurate paging of notifications based upon situation/request to the appropriate personnel.
• Accurately answer, document, and relay information related to the Medicall answering service.
• Monitor, communicate, and forward information pertaining to codes, alerts, alarms, and drills according to established policies and protocols, including disaster management plans.
• Responsible for inputting and deleting account update/notations that supersede outdated account notations; alerting management to problems that could result in negative customer service through hardware/software deficiencies or protocol changes.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED