Central Telecommunications Operator (ECB)

Saint Francis Health System

77d

About The Position

This position is ECB status – requires a minimum number of worked hours per month as needed by the department; limited benefit offerings. Variable scheduling will be as needed based on call outs, vacation/leave coverage and other needs as determined by the department. The job involves answering and routing inbound calls and messages to hospital/Medical staff, dispatching routine and critical clinical messages and vital patient statistics to designated hospital staff, monitoring and reacting to alarms and codes, and maintaining accurate on-call schedules for departments and physicians.

Requirements

• High School Diploma or GED.
• 2 or more years of experience in hospital, emergency dispatch, or call center preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal and communication skills and multi-tasking abilities.
• Ability to effectively operate various telecommunications systems.
• Ability to act quickly, decisively, and accurately while in a stressful situation.
• Ability to be friendly, upbeat and polite at all times under stress.
• Ability to defuse tense situations.
• Basic knowledge of telephone/computer technology and equipment including ASCOM system.
• Accurate typing speed of 40 words per minute or higher.

Responsibilities

• Answer incoming calls in a courteous manner and accurately direct each to the appropriate department or individual while maintaining an average answer time of 99%.
• Responsible for the accurate paging of notifications based upon situation/request to the appropriate personnel.
• Accurately answer, document and relay information related to the Medicall answering service.
• Monitor, communicate and forward information pertaining to codes, alerts, alarms and drills according to established policies and protocols, including disaster management plans.
• Responsible for inputting and deleting account update/notations that supersede outdated account notations; alerting management to problems that could result in negative customer service through hardware/software deficiencies or protocol changes.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees