Central Support Services Operating Room Liaison, Jackson Main, FT, Nights

Jackson Health•Miami, FL

3d•Onsite

About The Position

The CSS Operating Room Liaison is responsible for coordination and oversight of daily activities between the OR and Central Support Services (CSS) to facilitate efficient case flow. Responsible for assisting in projects and process improvement initiatives in compliance with contractual obligations. Promotes customer service/satisfaction through training, education, and resolution of OR frictions for the facility. Perform duties in accordance with hospital, TJC, AORN, AAMI and other appropriate policies and procedures.

Requirements

Generally requires 3 to 5 years of related experience.
High school diploma is required.
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with critical thinking and professional composure.
Ability to understand and follow instructions.
Ability to exercise sound and independent judgment.
Knowledge and skill in use of job appropriate technology and software applications.
Valid Sterile Processing Technician Certification by CBSPD or IAHCSMM is required.
Incumbents hired before November 20, 2019 must complete obtain the required certification by April 30, 2021.

Responsibilities

Assists the Operating Room (O.R.) staff in preparing the O.R. suite for surgery by verifying instrument trays are available prior to case start times.
Keeps track of case flow during the day, monitor instrument needs, and notify SPD/CSS personnel in advance of any possible additional/emergent instrumentation needs.
Must be able to resolve issues or offer alternatives when necessary.
Assist with planning and coordination of instrument turnarounds.
Help communicate to the surgical team essential instrumentation information that may affect or delay surgery start time.
Assist OR and SPD/CSS leadership on preference card creation and/or changes to ensure accuracy.
Assists in and monitors projects on an as needed basis. Identifies instrumentation related to tray additions and reconfigurations, building surgeons specialty sets, etc.
Reports findings and revisions to the CSS Manager.
Participates and assists in new Jackson Memorial employee orientation, on the job training, in-service education and facility quality assurance programs when needed.
Responds to problem calls from Surgery during regular business hours as required by the contract deliverables.
Always communicates in a professional manner to all hospital staff and company employees.
Assist in the transportation of sterilized instrumentation to the operating rooms as needed.
Assists in removing soiled case carts or un-sterile instrumentation and scopes from the operating room department.
Ensures quality of care by assisting in the cleaning, and maintaining hospital instrumentation by following manufacturers IFUs per contract deliverables.
Able to process and clean any required equipment according to manufactures guidelines, including the use of protective equipment as indicated.
Places instrumentation in appropriate containers using correct count sheet.
Verifies that required instrumentation has been sterilized and is available for next-day, call or weekend cases.
Demonstrates knowledge and understanding of the application/use of instrumentation.
Reports broken instrumentation to appropriate member of management.
Ensures continuity and quality of surgical procedures by providing support services in the operating room.
Performs data analysis to understand trends and identify operational issues within the operating rooms and CSS.
Daily communication with OR management and CSS leadership on instrument needs turn overs, and frictions.
Demonstrates dependability and accountability as an Jackson Memorial employee.
Presents in the hospital at scheduled time and consistently ready for work assignments.
Completes documentation as required for inventory/equipment requests, instrument sets, etc.
Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
Performs all other related job duties as assigned.