Central Station Operator - Alarm Monitoring and Customer Service

Solucient Security • Grand Blanc, MI

4d • $15 • Onsite

About The Position

Alarm Monitoring Operator Full Time Opportunity $15 /hour starting pay and Level Up as your skills and experience level up! At Solucient Security , we serve our clients 24 hours a day, 7 days a week 365 days a year. Work at our conveniently located office at 7241 Fenton Road in Grand Blanc, Michigan. We are currently hiring new Operators to join our second shift . The ability to work weekends and holidays are a must. Open Availability is a big plus! Second Shift Hours: 2pm-10pm Expect to work 32-40 hours As a Alarm Operator you will specialize in primarily commercial and some residential alarm monitoring and be confident that you will join a team of dedicated, skilled professionals who are committed to our client's complete satisfaction. As a member of the Central Station Monitoring team, you will be the one notifying our Clients of verified alarms, when help is on the way or working with them directly to offer solutions to ensure their needs have been met. You will also dispatch police and fire authorities when verified alarms are presented, No industry experience is necessary. We provide you with an extensive 4-6 week paid training to give you the skills needed to handle emergency alarms, procedures, and protocols to protect life and property. Our next training class starts soon so do not delay your application. What awaits you: A 38-year-old growing company with a focus on win/win relationships, strong culture and growth and employee and client experience. You will be seen, heard and valued! Great Pay- $15/hour (plus $1 per hour shift premium for hours worked between 6pm-6am) We strive to provide a win/win flexible schedule that promotes a work-life balance focus while meeting the needs of our clients. Smart Casual dress Code, we provide uniform shirts. Medical, Dental, Vision insurance (single coverage less than $60 per pay) 401k plan with a company match 2 weeks Paid Time off available after 90 days of employment 11 paid Holidays plus Double time pay for Holidays actually worked. Extensive onboarding training plan to give you the tools and resources to prepare you for success Monthly rewards, challenges, and contests $1,000 Employee Referral Program National recognition and awards Real Growth opportunities

Requirements

• A commitment to high standards and customer service excellence
• Advanced phone skills and excellent written and verbal communication skills
• Strong data entry/keyboarding skills
• The capacity to remain calm, empathetic, and supportive while balancing the highest level of attention to detail
• The ability to follow company protocols and standard operating procedures
• The desire to exceed expectations and make a difference in the lives of our customers and community
• Intentionally champion The Solucient Way while serving team members, Clients and our community
• Must be 18 years of age with High School Education, GED or equivalent.
• 1-2 years customer support-related experience.
• Strong computer skills, including Microsoft Office (MS365 a plus)
• Successful pre-employment background check and drug test are required.
• Due to security licensing requirements, a felony free background is required.

Responsibilities

• Notifying Clients of verified alarms
• Dispatch police and fire authorities when verified alarms are presented

Benefits

• Great Pay- $15/hour (plus $1 per hour shift premium for hours worked between 6pm-6am)
• Medical, Dental, Vision insurance (single coverage less than $60 per pay)
• 401k plan with a company match
• 2 weeks Paid Time off available after 90 days of employment
• 11 paid Holidays plus Double time pay for Holidays actually worked.
• $1,000 Employee Referral Program
• National recognition and awards
• Real Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED