Central Station Operator 4pm-12am

Pavion•Town of Oyster Bay, NY

22h•Onsite

About The Position

Pavion is a global leader in providing innovative fire, security, and communication integration solutions across 70+ U.S. locations and 22 countries. They offer industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries, specializing in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Pavion's mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service, ensuring scalable, future-ready solutions. Pavion is seeking a talented and motivated Central Station Operator to join their fire business unit.

Requirements

Highschool Diploma or GED
Customer Service Experience
Ability to handle multi phone lines and high volume of incoming calls
Ability to work weekends and holidays
Must be able to work both Saturday and Sundays

Nice To Haves

Experience as a central station operator
Ability to use judgement and decision making skills to evaluate situations
Ability work under stressful situations
Actively listen and communicate effectively through clear speech and hearing

Responsibilities

Answer burglar and fire alarm signals received via computer
Effectively dispatch emergency alarms
Coordinate activities with police and fire departments during alarms
Place alarms in and out of test mode while technicians are servicing alarms
Notify customers of alarm, trouble and supervisory signals on subscribers’ premises
Monitoring of all types of alarm signals including but not limited to surveillance videos
Data entry
Effectively communicate with customers
Multitask and manage priorities
Contact supervisor by telephone to report irregularities and obtain further instructions