Central Services Technician

Wake County Public School System • Cary, NC

83d

About The Position

The Central Records Technician provides quality, immediate services to persons making requests for information found within student record files. This position is responsible for receiving student records from all school locations, ensuring that required documentation is accounted for within each record, and preparing records for electronic scanning. The technician also provides assistance to schools, school registrars, and individuals with questions and/or concerns related to record management and acquisition.

Requirements

• High school diploma or equivalent.
• Experience with maintaining and organizing records.
• Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps.
• Excellent customer service and interpersonal skills.
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools.
• Ability to establish and maintain effective working relationships with administrators, teachers, support staff, parents, and community members.

Nice To Haves

• Post-secondary coursework in a related field.

Responsibilities

• Monitors student record transfers, storage of records, and purging of records to ensure the accessibility of records in compliance with applicable laws.
• Prepares student records for electronic scanning by sorting through each record to assure all required documentation has been accounted for and makes contact with school registrars in the event of missing documents.
• Provides efficient customer service to customers requesting copies of records or other information.
• Provides assistance and communicates processes and procedures to internal and external registrars and other clerical staff as they relate to records maintenance/acquisition.
• Requests repairs and replacement of equipment as needed.
• Reviews, establishes, implements, and maintains continuous evaluation of central records operations, processes, and procedures in an effort to ensure effectiveness and efficiency.
• Performs other duties, as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED