Central Services Rep-632000

Coushatta Casino Resort • Kinder, LA

8h

About The Position

Responsible for promoting Coushatta Casino Resort, in accordance with its
Mission and Objectives, and ensuring optimum Guest service and satisfaction.
Responsible for providing accurate, timely information to VIP Guest about casino
and hotel policies, services, and amenities. Responsible for answering
switchboard, directing calls to appropriate individuals, taking accurate
messages and delivery same, wake up, paging, and do not disturb services, and
effectively resolving minor guest disputes.

Requirements

• High School Diploma or General Education Degree (GED) required.
• Must possess excellent communication skills.
• Must have the ability to effectively perform on one's own.
• Must be computer literate, with proficiency in Microsoft Word and Excel.
• Must be able to effectively resolve problems, based on common sense use of reasoning ability, as well as knowledge of established company policies.

Nice To Haves

• Some college courses in Hotel Management preferred.

Responsibilities

• promoting Coushatta Casino Resort
• ensuring optimum Guest service and satisfaction
• providing accurate, timely information to VIP Guest about casino and hotel policies, services, and amenities
• answering switchboard
• directing calls to appropriate individuals
• taking accurate messages and delivery same
• wake up, paging, and do not disturb services
• effectively resolving minor guest disputes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED