Nationwide Children's Hospital-Central Scheduling Representative-Multiple Openings Available

Nationwide Children's Hospital • Columbus, OH

7d

About The Position

Schedules numerous clinic outpatient appointments, obtains accurate demographic, insurance, and physician information, and pre-registers outpatients in a timely and accurate manner.

Requirements

• High school graduate, required.
• Four years of experience in customer service and registration or admitting areas, required.
• Keyboarding, typing, and data entry skills, required.
• One year of experience working on a mainframe computer, required.
• Ability to understand, retain, learn, and problem solve complex and quickly changing information with minimal supervision.
• Must be able to multi-task and handle various priorities in a flexible, rapidly changing environment.
• Excellent interpersonal, verbal, and written communication skills, with bilingual abilities a plus.
• Must have excellent customer service skills with the ability to relate to diverse age and demographic backgrounds.
• Ability to function as a team member responsible for staffing operational hours, collaborating in a respectful way, and contributing to the overall success of the team.
• Experience using Outlook, Word, and Excel.
• OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel, Standing, Walking
• CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting

Nice To Haves

• Associates degree, preferred.
• Knowledge of medical terminology and the impact of managed care trends on hospital operations, preferred.
• Computerized scheduling experience, preferred.

Responsibilities

• Schedules patients for designated outpatient services and coordinates changes in appointments through canceling or re-scheduling.
• Works referral lists and contacts patients for appointments.
• Collaborates and communicates with departments and physicians whose services are scheduled.
• Interviews and registers designated patients in the computer system.
• Pre-registers patients scheduled for less than 30 days in the future.
• Obtains accurate demographics, insurances, and physician information during registration.
• Screens registrations and customer data to ensure insurance eligibility and pre-certification and that physician referral requirements are met.
• Assists in identifying self-pay patients and refers them to financial assistance, instructing on requirements.
• Assists in the training and development of new employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees