Central Scheduling Representative

Silver Cross Hospital • New Lenox, Illinois, IL

68d • $17 - $21

About The Position

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. The Central Scheduling Representative is responsible for scheduling outpatient diagnostic testing in a call center setting, obtaining accurate demographic information to start the pre-registration process, and maintaining accurate patient medical records.

Requirements

• High School graduate or equivalent.
• Medical terminology preferred but not required.
• Ability to provide caring and compassionate service over the phone.
• Able to utilize Microsoft Outlook (Office) and Microsoft Teams.
• Proficient in typing and utilizing multiple software systems simultaneously.
• Central Scheduling, outpatient registration or customer service preferred.

Responsibilities

• Answer phones and provide excellent customer service to patients and providers.
• Read doctor's orders to accurately schedule patient appointments.
• Obtain accurate demographic and insurance information over the phone.
• Provides patients with accurate information on test preparation and procedures.
• Promotes a clean and safe environment of care, utilizing the SAFE error prevention habits.
• Provides the highest standard of privacy and confidentiality in matters involving patients, coworkers, and the hospital by abiding by the Standards of Conduct.

Benefits

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees