Central Scheduling Manager

Ashe Memorial Hospital•Jefferson, NC

About The Position

The Central Scheduling Manager is responsible for the daily operations of the Central Scheduling Team -including scheduling, insurance verification, authorization, pre-registration, for AMH outpatient services. Manages the day-to-day scheduling and pre-registration service operations, for prevention of gaps in the schedule, overbooking, patient no-show recovery, and time-slot capitalization; along with building and maintaining effective collaborative partnerships with all AMH outpatient ancillary departments, referring providers, patients, and supports team members in regards to scheduling operations. This leader researches and seeks to implement emerging best practices to increase efficiency and promote a positive patient experience. Develops and executes organizational communication strategies, looks for opportunities to expand scheduling services, and manages customer satisfaction with all Ashe Memorial Hospital (AMH) departments, leaders, referring providers, revenue cycle services, and patients. Acts as a liaison between Central Scheduling and ordering physician offices. Responsible for understanding scheduling protocols, medical necessity requirements, account registration requirements, insurance and authorization processes. Provides feedback, and develops strategies for process improvement. Performs work with accordance to the mission, vision, and values of AMH.

Requirements

High School graduate.
2 years of supervisory or management experience required.
5 years of scheduling.
Relevant clinical experience, patient access, registration, collections, insurance and/or pre-certification, or related experience in a healthcare environment required.

Nice To Haves

4 Year Bachelor’s Degree preferred

Responsibilities

Develop and execute strategic initiatives and redesign to optimize scheduling and pre-visit processes.
Provide leadership and guidance to the Central Scheduling Team, ensuring alignment with operational goals.
Ensure compliance with organizational policy and procedures.
Resolve problems promptly and meets deadlines.
Guides team members to anticipate and exceed customer expectations and needs.
Motivates team members to communicate clearly, increase accuracy, efficiency and improve the quality of workflow processes at the time of scheduling, pre-registration, insurance verification, etc..
Creates an environment that supports critical thinking and promotes problem solving.
Provides consistent feedback on performance and behaviors.
Resolves conflicts and removes barriers.
Communicates department trends, issues, and ideas, including denials that can cause a delay or write-off in revenue for services being scheduled.
Collaborate with other departments to streamline processes, resolve issues, and discuss scheduling trends, denials, and write-offs.
Communicate effectively with stakeholders, including patients, providers, and insurance companies.
Coordinates with high volume referring offices to ensure satisfaction with services.
Develops and monitors key performance indicators and implements improvements to enhance operational efficiency and patient satisfaction.
Develops training programs to enhance team member performance and ensure high-quality service delivery.
Evaluates situations to assure patient care and safety is at a maximum quality while minimizing delays.
Collaborates with revenue cycle team to create reports with root cause analysis of scheduling issues, denials, and write-offs for services.
Monitor scheduling requests to ensure each patient is scheduled efficiently in a way that maximizes productivity.
Record all patient cancellations including reasons for cancellations.
Manage the scheduling and insurance verification processes with the objective that all scheduling requests are processed within forty-eight hours of retrieval.
Manage budgetary responsibilities related to the teams’ operations.
Identify opportunities for cost savings and revenue enhancement.
Optimizes team productivity and efficiency to improve patient satisfaction and schedule utilization.