Central Scheduling (CSR) Admit Clerk

Samaritan Healthcare•Moses Lake, WA

About The Position

At Samaritan Healthcare we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our employees and the very best care to our patients. This position is responsible for performing tasks related to scheduling, processing, coordination and dispatch for procedure and clinic services provided by Diagnostic Imaging. The individual in this position reports to the Director of Diagnostic Imaging. This position works closely with Admitting. This is a part-time position from 7:00 am- 7:30 pm, Monday and Tuesday.

Requirements

High school diploma or GED.
Ability to operate a multi-line phone system.
Excellent interpersonal, written and verbal communication skills.
Basic Life Support Heartsaver (HS) level to be completed within three (3) months of hire.
Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing and pulling.
Light physical effort, ability to lift/carry up to 25 lbs.
Mostly sedentary work.
Prolonged periods of sitting.
Good reading eyesight; color vision - ability to distinguish and identify different colors.
Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.
Considerable reaching/stooping/bending/kneeling/crouching.
Demonstrates competency on equipment listed on department specific checklist.
Critical thinking skills: Seeks resources for direction, when necessary.
Performs independent problem solving.
Decision-making is logical and deliberate.
Performs actions that demonstrate accountability.
Exercises safe judgment in decision-making.
Practices within legal and ethical guidelines.
Demonstrates competency in ability to care for customers/patients across the age continuum.

Nice To Haves

Previous clerical experience in a healthcare setting preferred.
Ability to perform data entry using Electronic Medical Record (EMR) preferred.

Responsibilities

Schedules patients/exams for Diagnostic Imaging (and any other departments, as necessary).
Courteously and promptly answers all telephone calls and acknowledges customers in professional manner.
Checks voice mail regularly to assure that all incoming calls are handled in a timely and efficient manner.
Prints daily, a schedule for each modality of each exam scheduled for that day.
Performs daily checks on minor equipment (printers, fax, etc.) to assure proper working order.
Reports equipment/process malfunctions to the Director as soon as possible.
Coordinates appointments to maximize efficient customer access to exams, procedures and tests.
Verifies specified patient information, avoiding errors of record.
Maintains patient confidentiality within organizational guidelines.
Retrieves orders in a timely/efficient manner.
Assures that the technologists have all of the paperwork necessary to perform the given exam.
Communicates with Admitting, HIMC, Diagnostic Imaging (and any other departments as necessary) to facilitate patient flow.
Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics.
Ensures self-compliance with organization policies and procedures, as well as labor agreements.
Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization’s values.
Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization.
Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards.