Central Scheduling Clerk

PUTNAM COUNTY HOSPITAL • Greencastle, IN

100d

About The Position

Putnam County Hospital is looking for a Central Scheduling Clerk to join our team! This is a full-time, benefits eligible position. We are looking for a candidate with strong organization and communication skills and previous healthcare experience. Previous healthcare scheduling experience and knowledge of medical terminology is strongly preferred. Experience with CPSI/TruBridge or other EHR programs is also a plus.

Requirements

• High School Graduate or Equivalent.
• 1-2 Years of related experience.
• Accurate data entry.
• Interact in a productive and respectful manner with fellow registration personnel.
• Courteous and respectful phone etiquette.
• Handle difficult patients or family members.
• Follow customer-oriented approach to providing patient registration services.
• Maintain ethical working relationships.
• Abide by hospital policies regarding patient confidentiality and access to electronic information, internet services and networks.
• Be willing to adjust work schedules as the departments need presents.
• Maintain an appropriate dress code.

Nice To Haves

• Previous healthcare scheduling experience.
• Knowledge of medical terminology.
• Experience with CPSI/TruBridge or other EHR programs.

Responsibilities

• Fielding calls on the central scheduling dedicated phone lines.
• Coordinating multiple exams in multiple departments.
• Providing patients with all pre-exam preparations necessary for successful completion of diagnostic testing.
• Obtaining necessary patient demographics including patient name, date of birth, current phone number, insurance information, type of test(s) needed, diagnosis (reason for exam), physicians name, requesting physician order for the exam and confirming that a pre-authorization number (if needed) exists prior to scheduling any exam.
• Initiating contact with ancillary departments as needed for purposes of special scheduling information needs.
• Pre-registering patients at the time of scheduling when possible.
• Scanning physician orders into the hospital information system (HIS) patient admission numbers during the pre-registration process.
• Informs ancillary departments of any scheduling changes after schedules have been printed and distributed.
• Processing patient registrations for scheduled patients prior to scheduled date of service.
• Verification of insurance eligibility and medical necessity.
• Obtaining authorizations, pre-certifications and physician referrals when applicable.
• Organize all necessary face sheets, physician orders and condition of service into a patient specific folder to be used by registration personnel upon arrival of patient for services.
• Reimbursement procedures and necessary working knowledge.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 101-250 employees