Central Scheduling Assistant

Ophthalmic Consultants of Boston•Plymouth, MA

17h

About The Position

As a Central Scheduling Assistant, you’ll play an important role in keeping our patient scheduling operations running smoothly and efficiently. You’ll support both patients and team members by ensuring appointments are accurate, communication is timely, and workflows stay organized. This is a great opportunity for someone who enjoys a mix of administrative work, patient interaction, and teamwork in a fast-paced healthcare setting.

Requirements

High school diploma or GED required
Basic computer skills preferred (Microsoft Office, scheduling systems, or EHR experience a plus)
Clear and professional communication skills
Strong attention to detail and organization
Ability to multitask in a fast-paced environment
Comfortable working both independently and as part of a team
Commitment to professionalism and confidentiality

Nice To Haves

Microsoft Office
scheduling systems
EHR experience

Responsibilities

Administrative Support
Process incoming faxes and manage outgoing mail
Maintain organized electronic and paper filing systems
Update patient demographic information in scheduling systems
Patient Communication
Make outbound calls to confirm and remind patients of appointments
Assist with rescheduling when needed
Respond to online appointment requests
Support inbound calls during high-volume times (Mondays, Tuesdays, and post-holidays)
Records & Confidentiality
Protect patient privacy by following HIPAA and internal policies
Ensure accurate handling of medical records
Team Collaboration
Partner with Central Scheduling and Contact Center teams to create a seamless patient experience
Help train and support new and existing team members
Assist with additional tasks as needed