Central Scheduler

Kenaitze Indian Tribe • Kenai, AK

8h

About The Position

The Central Scheduler's primary duties are scheduling appointments and answering all incoming calls to Dena'ina Wellness Center. The Central Scheduler is responsible for appointment scheduling for all clinical services within Primary Care. The Central Scheduler is responsible for directing un'ina phone calls to appropriate staff. The Central Scheduler is responsible for verifying all demographic information, name, address, phone number, and insurance for un'ina when scheduling an appointment.

Requirements

• High School Diploma or General Education Degree (GED)
• Two years (2) experience in a medical office setting as a Registration Technician or Scheduler
• Two (2) years' experience in insurance verification and medical terminology
• Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy, or obtain within 90 days of hire
• Basic Life Support (BLS) certification, required within 90 days of hire
• Proficiency with Microsoft Suite, or obtain training within 90 days of hire
• Ability to work independently as well as collaboratively
• Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others
• Strong attention to detail and accuracy in data entry
• Excellent communication and interpersonal skills to interact with diverse un'ina populations
• Ability to work effectively in a fast-paced environment with multiple priorities
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA)

Nice To Haves

• Knowledge and experience working with cultural diversities
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA)

Responsibilities

• Responsible for scheduling un'ina appointments for all clinical services within the Primary Care Department
• Responsible for rescheduling un'ina as needed and directed by supervisor
• Ensures un'ina demographic information is up to date when scheduling an appointment, to include: name, address, phone number, and insurance
• Ensuring all incoming calls are answered in a timely manner and un'ina calls are transferred to appropriate department or staff as needed
• Accurately document all un'ina encounters in Electronic Health Record (EHR) and route to appropriate staff
• Completes reminder phone calls to un'ina the business day prior to scheduled appointment
• Ensures compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies and TERO ordinance
• It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED