Central Scheduler - Central Call Center

Christie Clinic•Champaign, IL

21h•$16 - $23•Onsite

About The Position

Christie Clinic's department of Central Call Center is seeking a full-time Central Scheduler from Monday-Friday 8:00am-5:00pm at the University clinic. Duties include politely answering and directing calls as necessary, taking refill requests from patients for providers and assisting other providers with scheduling and patient calls, as needed. Experience in a medical office setting preferred.

Requirements

High School Diploma or equivalent

Nice To Haves

Experience in a medical office setting
Computer courses

Responsibilities

Answer, screen and refer inquiries to appropriate locations.
Schedule and reschedule appointments per protocol.
Demonstrate the ability to operate the XARIOS phone system.
Demonstrate proficiency in electronic medical records.
Input flu vaccine information electronic medical records.
Assist providers who, temporarily or permanently, do not have their own scheduling staff.
Assist other departments with phone coverage as needed.
Send appointment cancellation calls or notify patients by phone, to reschedule any cancelled appointment.
Maintain confidentiality throughout call per protocol
Perform related work as required.