Central Registration

Yakutat Tlingit Tribe•Yakutat, AK

24d

About The Position

The Scheduler plays a vital role in YCHC’s Central Registration team by ensuring patients are efficiently scheduled and registered for medical, behavioral health, and dental services. This position supports an integrated care approach by coordinating with multiple departments, maintaining accurate patient information, verifying eligibility, and ensuring a positive and culturally respectful experience for all patients. This position requires compliance with the Health Center’s compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element considered as part of the position’s regular performance evaluation.

Requirements

Knowledge of HIPAA and the Privacy Act of 1974.
Knowledge of eligibility requirements and acceptable documentation.
Knowledge of patient registration principles.
Knowledge of modern office practices and procedures.
Knowledge of the correct and effective use of English, including grammar, spelling, and punctuation.
Knowledge of assigned department’s policies and procedures.
Knowledge of EHR systems, computers and job-related software programs (CERNER experience preferred).
Knowledge of customer service principles.
Knowledge of insurance verification, Medicaid, VA, and PRC preferred.
Ability to work with personal computers and utilize a variety of software applications, including database and office software systems.
Ability to communicate clearly and effectively, both orally and in writing, using tact and sensitivity.
Ability to organize the multiple demands of the job and able to accommodate changing needs of the department.
Ability to work well under pressure with minimal supervision.
Ability to maintain confidentiality and handle sensitive patient information.
Skill in prioritizing and organizing work, and maintenance of files and records.
Skill in the provision of customer services.
Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
Skill in oral and written communication.
High school diploma or GED required.
One (1) year of administrative office support experience sufficient to understand the major duties of the position, and to be able to answer questions and resolve problems. Experience in a clinic setting is preferred.
Valid Alaska driver’s license.
Must successfully pass a National criminal and State background check.

Responsibilities

Schedule appointments across medical, behavioral health, and dental departments in accordance with provider templates and availability.
Manage daily schedules to minimize gaps, no-shows, and double-bookings.
Coordinate with the Central Registration team, billing, and clinical departments to ensure seamless patient flow.
Prioritize urgent or same-day appointments and document appropriately in the EHR system.
Verify patient demographics, insurance eligibility, and financial responsibility prior to appointments.
Update patient information in the EHR accurately and in compliance with HIPAA and YCHC policies.
Ensure all required forms and consents are completed.
Assist patients with registration, authorizations, PRC/VA/Medicaid documentation, and referrals as needed.
Provide courteous and professional communication to patients in person, by phone, and electronically.
Promote patient understanding of available services, including preventive care, behavioral health, and community programs.
Collaborate with the Central Registration Supervisor, Records Clerk, Coders, and Collections staff to streamline workflows.
Support communication between front desk, providers, and ancillary departments.
Participate in staff meetings, training, and quality improvement initiatives
Adhere to YCHC confidentiality, compliance, and patient safety standards.
Maintain data integrity within the EHR and scheduling system.
Support reporting and performance metrics as requested (e.g., patient access times, cancellations, referral tracking).
Exercises diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to health center policies and Health Insurance Portability and Accountability Act (HIPAA) requirements.
Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times.
Refer patient billing questions, concerns and/or requests for payment arrangements to the Finance Manager.
When short staffed, the Registration Clerk may be required to fill in for absent staff and assume additional duties on a temporary basis. Such duties may include picking up and delivering, mail and labs; logging and distributing incoming and outgoing mail; maintaining the postage meter with adequate funding, scheduling patient appointments for specialty clinics for local and off-site appointments, etc.
Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA).
Performs related duties.