Central Registration Technician

COMHAR INC•Philadelphia, PA

82d•Onsite

About The Position

At COMHAR, it’s our mission to provide health and human services that empower individuals, families and communities to live healthier, self-determined lives. We are currently looking for an Central Registration Office Technician. Support and assist the Central Registration Department Call Center as a Registration Technician; connecting consumers with the necessary Behavioral Health Outpatient services Location: Philadelphia, PA ESSENTIAL DUTIES AND RESPONSIBILITIES: Ability to handle incoming calls in a high volume fast-paced Behavioral Health Outpatient Central Registration Department call center Maintain a calm, courteous and accommodating demeanor with a customer satisfaction-focused mindset attitude Gather necessary information during call by following program questionnaire to determine callers needs and eligibility of services Ability to complete multiple tasks in an accurate and timely manner Ability to handle Web programs and Navigate programs during call Determine eligibility for services by requesting necessary information and verify information provided Knowledge or willingness to learn Medical Insurances Verification Systems Create initial Electronic Health Record by entering all data collected Update existing information on created records to maintain up to date information Provide consumer with appropriate and clear information during call to assure consumer is informed of location, date, appointment time Maintain a professional and open communication with departments, administrative support, clinical professionals and outside organizations Maintain open communication with internal departments Assist and provided caller with other resources and contacts in the community Daily review of calls on voicemail/emails received via Comhar Inc. Website Inquiries Scan and save important documents into Electronic Health Record Ability to work independently, follow instructions and complete task assigned

Requirements

High School Diploma, GED or Associate Degree
Bilingual in Spanish and English
Excellent verbal and communication skills
Computer knowledge and typing skills
Awareness of HIPPA Laws and Regulations
Project positive job functions and a team-player attitude
Effective October 15, 2021, all employees/contractors/interns/volunteers are required to provide our office with proof of COVID vaccination, or have a medical/religious exemption on file

Responsibilities

Ability to handle incoming calls in a high volume fast-paced Behavioral Health Outpatient Central Registration Department call center
Maintain a calm, courteous and accommodating demeanor with a customer satisfaction-focused mindset attitude
Gather necessary information during call by following program questionnaire to determine callers needs and eligibility of services
Ability to complete multiple tasks in an accurate and timely manner
Ability to handle Web programs and Navigate programs during call
Determine eligibility for services by requesting necessary information and verify information provided
Knowledge or willingness to learn Medical Insurances Verification Systems
Create initial Electronic Health Record by entering all data collected
Update existing information on created records to maintain up to date information
Provide consumer with appropriate and clear information during call to assure consumer is informed of location, date, appointment time
Maintain a professional and open communication with departments, administrative support, clinical professionals and outside organizations
Maintain open communication with internal departments
Assist and provided caller with other resources and contacts in the community
Daily review of calls on voicemail/emails received via Comhar Inc. Website Inquiries
Scan and save important documents into Electronic Health Record
Ability to work independently, follow instructions and complete task assigned