Central Processing Specialist

State of Oklahoma • Oklahoma City, OK

1d

About The Position

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. The Central Processing Specialist will be responsible for various aspects of Service Oklahoma’s Central Processing Division including copying and printing, data entry, document processing, imaging, incoming and outgoing mail. This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills.

Requirements

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Ability to work with sensitive materials and maintain confidentiality and appropriate discretion.
• Works effectively in team environment, participating and assisting their peers.
• Participates in the development and evaluation of program objectives and procedures.
• An associate degree in any field OR two years of experience in a clerical office, mailroom, or a closely related field, OR equivalent combination of education and experience.
• The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.
• This position will not require travel.
• This position requires employee to be flexible and be willing to shift duties as needed.
• Duties could include standing, sitting at a computer, or lifting for long periods of time.
• This position requires employees to be able to stand up to eight hours a day and lift 10-50 pounds on a regular basis, with assistance as needed.

Nice To Haves

• Lead Specialist An associate degree in any field, PLUS one year of reporting or training experience, OR two years of experience in a clerical office, mailroom, or a closely related field PLUS one year of reporting or training experience, OR equivalent combination of education and experience.

Responsibilities

• Notifies the Team Lead, Supervisor, Manager and/or Administrator of any potential problems, recommends alternate solutions and assists with training employees.
• Provides input for improvement of procedures, policies and inefficiencies.
• Operates various equipment associated with inbound and outbound mail, including high-speed scanners, postage machines, and folder/inserters.
• Ensures the Onelink job stream has created Titles by checking the print queue each day after processing and before starting the print.
• Generates and completes the motor vehicle title accounting report.
• Serves as the backup operator for forms monitoring and ordering.
• Provides monthly mailout totals to agency personnel as requested.
• Monitors inventory supplies and informs Supervisor as required to prevent interruption of service.
• Keys remittances and/or returns into various databases and software systems.
• Secures handling of all checks and documents while ensuring confidentiality of customer information.
• Balances imaged checks with documents accurately.
• Performs quality control checks on documents or images as required.
• Sorts and reviews customer and Licensed Operator reports/documents and remittances to ensure the presence of all required information for processing.
• Operates and provides daily maintenance of high-speed scanners.
• Verifies scanned images in Imaging Repositories and makes corrections when necessary.
• Receives, sorts and opens mail received from post-office, curriers, and drop-offs.
• Distributes mail to other divisions.
• Prepares various mailings including mass-mailing, certified mailing, packages and parcels.
• Mails all SOK letters and documents using mailing software with high-speed folder inserters.
• Lead – Trains new employees
• Other duties as assigned.
• This position may be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency.

Benefits

• The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.
• The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.
• Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave.
• Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees