Central Processing Specialist II

Openlane • Carmel, IN

309d

About The Position

A Central Processing Specialist II is an employee who delivers the successful administration of our financial services to customers (branches, auctions, and dealer groups) in an accurate and timely manner. Through frequent contact via multiple contact channels, i.e. electronic, telephone and in person, complete a variety of administrative and customer service tasks aimed at providing a high level of quality assurance. A Central Processing Specialist II is responsible for the day-to-day maintenance of established accounts and to ensure accurate and responsive financial services to internal and external customers.

Requirements

• Some post high school course work in related field is preferred.
• Familiarity with concepts, procedures and processes typically used in automotive and financial services industries.
• Ability to use Microsoft Excel, Word, and Outlook along with internet, and internal work queues.
• Must have proficient numeric ability and reasoning, telephone, computer literacy, software competencies, specifically standard or custom financial systems.
• Good organizational, clerical, oral, and written language skills.

Responsibilities

• Develop a thorough understanding of AFC policies, processes and procedures related to customer accounts and loan processing (floorplanning).
• Accurately and efficiently file and maintain electronic and manual customer account files.
• Index faxed or scanned images for routing.
• Convert paper documents to images.
• Route completed documents, as appropriate in a timely manner.
• Data entry and loan processing and funding for multiple customers.
• Process payments and provide customer support for payment and title inquiries.
• Provide prompt, accurate and courteous service to both internal and external customers.
• Use spreadsheet and other automated or manual processes to prepare required documentation and reports.
• Utilize all available automated systems and work queue task assignments to maintain a history of the positive dealer/auction/branch relationships that can and will be leveraged to ensure quality customer service.
• Administer customer support of all transactions facilitated through a centralized location.
• Demonstrate adaptive work ability while demonstrating good initiative and stress tolerance.
• Other duties, as assigned.

Benefits

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: No Education Listed