Central Patient Administrative Coordinator - Remote

Team Rehabilitation Services, LLC • Clinton Township, MI

23h • Remote

About The Position

Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since our first clinic opened in 2001, we’ve built a reputation for excellent outcomes, exceptional patient satisfaction, and a workplace where therapists love to work.
Our mission is simple:
Provide the best outpatient physical, and occupational therapy.
Make therapy enjoyable for patients.
Deliver measurable improvements in health and quality of life.
We believe that great therapy starts with great people — and we’re committed to giving our team the tools, time, and support they need to succeed.
Team Rehabilitation is seeking a dynamic individual to be that important first point of contact within our clinic.

Requirements

• High school graduate or equivalent
• Excellent written and verbal communication skills required
• Must possess solid basic computer skills
• Will only consider candidates that live in states with Team Rehab clinics - Michigan, Illinois, Indiana, Wisconsin, and Georgia

Nice To Haves

• Experience in a patient centered health care position is an advantage, but is not necessary
• Experience in other positions requiring customer contact and service is also useful
• Spanish speaking a plus!

Responsibilities

• Greet patients in a friendly, outgoing manner; ideal candidate would be empathetic to patient conditions and do whatever is needed to help, accommodate and support the patient’s success in therapy
• Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care - including any necessary follow-ups
• Maintain complex schedules while ensuring that all patients are scheduled the appropriate amount of visits which may include working with other staff members to accommodate patient needs
• Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed
• Accurate data entry into electronic medical and billing record system, including billing changes and follow-up
• Collect Co-pays in an accurate, timely and professional manner
• Input data collected from in-house research; information provided will assist in determining clinic performance
• Assist in clinic performance by preparing management information, imputing data from in-house research and assuming basic maintenance of clinic supplies and equipment
• ​Able to multitask in a fast paced, demanding environment while staying on top of daily reports and tasks
• Must be committed to Team’s initiative of making DEI a priority - bringing a sense of belonging and empowerment within a diverse workforce
• Support multiple clinics
• All other duties as assigned by their Supervisor

Benefits

• $1,500 per year for continuing education or student loan repayment — your choice.
• 40 hours of paid CEU time in addition to PTO.
• A strong Equity & Engagement commitment — every team member’s voice matters.
• LOW COST medical plan option, plus dental & vision coverage.
• 401(k) match, profit sharing, and generous PTO.
• Competitive salary with monthly bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees