Central Operations Specialist

First Northern Bank of Dixon•Dixon, CA

23h•$20 - $24

About The Position

This Central Operations Specialist performs moderate to complex duties. This role will ensure accuracy, efficiency, and compliance of day-to-day operational processes. This position is responsible for supporting various internal departments through transaction processing, account maintenance, reconciliation, and data validation activities. Strong attention to detail, problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment are essential in this role. This opening is for 28 hours/week.

Requirements

High School diploma or GED
Minimum 1 year of prior experience in financial services, banking operations or other administrative related experience required
Basic data entry skills, some knowledge of Central Operations procedures preferred
Problem-solving Skills identify and resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions; work well in-group problem solving situations
Customer Service respond promptly to customer needs, solicit customer feedback to improve service, and respond to requests for service and assistance
Collaboration ability to work well with other departments and individuals; focus on solving conflict and listen to others without interrupting, keep emotions under control and remain open to others' ideas
Communication speak and write clearly and persuasively in all situations; listen, get clarification and respond well to questions
Quality demonstrate accuracy and thoroughness
Judgement exhibit accurate judgment and confidentiality; support and explain reasoning for decisions; include appropriate people in decision-making process and makes timely decisions
Motivation set and achieve challenging goals, demonstrate persistence and overcome obstacles and measure self against standard of excellence
Time-management prioritize and plan work activities and use time efficiently
Professionalism approach others in a tactful manner, react well under pressure and treat others with respect and consideration regardless of their status or position
Versatility ability to work on projects and tasks in different areas of the department
Reliability accept responsibility for own actions and follow through on commitments
Productivity meet productivity standards, complete work in timely manner and strive to increase productivity
Compliance consistently adhere to Bank policies and regulations, reinforce training to ensure that Bank employees are aware of UDAAP and do not harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice

Responsibilities

Process incoming and outgoing wire transfers, ACH Returns, ACH Originations, cash ordering/shipping, foreign items, mail in deposits, and ICS/CDARS Branch IRA & CD support
Handle branch inquiries and resolve or direct inquiries to appropriate personnel
Send notifications and interest checks to customers
Process incoming and outgoing collections according to established guidelines
File maintenance on CDs, IRAs, HSAs, signature cards and account conversions ATM balancing, file maintenance, card orders, process unauthorized disputes, and ATM branch support
Process Reg E Disputes, non-posts, chargebacks, check adjustments, and other department responsibilities timely and accurately
Assist manager or supervisor in monthly certifications
Handle all inquiries from branches and other institutions as it relates to department functions, including support requests, emails, and phone calls
Accept/reject Mobile Deposits
Balance correspondent bank accounts, and other department account responsibilities
Manage card numbers for branch issuance and manage branch supply of instant issue plastic
Balance, process, and review all department reports
Assist with department projects
Research fraud and work with other institutions for resolution