Central Office Network Technician

Alaska Communications•Anchorage, AK

10d•$45 - $51

About The Position

At Alaska Communications, we’re committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? We are unable to support remote international applicants or routinely sponsor work visas. JOB SUMMARY Network technician’s primary duties are installation, operation, administration, and maintenance of Digital and VoIP Telephone Switches, Transport Systems (both network and CPE), DLC’s, PBX’s, Ethernet Switches, Cell Sites, Central Office power systems, and the network management platforms used to monitor their performance and availability. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Examples of Job Duties Identify, research and resolve software and switch issues daily Use applicable interface devices and appropriate test equipment to monitor digital central offices and associated facilities. Make decisions and take actions to insure uninterrupted service. Respond to system messages and associated alarms to determine the root cause of network problems and to take appropriate corrective action. Analyze switch performance, system faults, customer reports, initiating corrective actions when necessary. Perform routine testing both on site and from remote test facilities, sometimes coordinating with other departments, customers, and other interconnecting telco personnel. Maintain technical documentation, office records, drawings, archived printouts, and site logs. Interpret and input complex software translation changes for system upgrades. Perform preventative maintenance and database backups. Installation, configuration and provisioning of all Remote and Central Office equipment. Troubleshoot, repair, and maintain Central Office equipment and wiring. Perform other duties as assigned.

Requirements

You must have a high school diploma and must possess and maintain a driver’s license.
Network Technicians are normally required to have and maintain vendor specific training and/or certifications.
Network Technicians are required to have four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years' experience in the skills and work this position will typically perform.
This position may travel by Air, Land and Sea by commercial and non-commercial means to deliver service to Alaska Communications Customers located in remote areas of Alaska.
External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on position.
Additional Requirements External applicants must successfully pass a pre-employment suitability assessment and drug test.

Responsibilities

Identify, research and resolve software and switch issues daily
Use applicable interface devices and appropriate test equipment to monitor digital central offices and associated facilities.
Make decisions and take actions to insure uninterrupted service.
Respond to system messages and associated alarms to determine the root cause of network problems and to take appropriate corrective action.
Analyze switch performance, system faults, customer reports, initiating corrective actions when necessary.
Perform routine testing both on site and from remote test facilities, sometimes coordinating with other departments, customers, and other interconnecting telco personnel.
Maintain technical documentation, office records, drawings, archived printouts, and site logs.
Interpret and input complex software translation changes for system upgrades.
Perform preventative maintenance and database backups.
Installation, configuration and provisioning of all Remote and Central Office equipment.
Troubleshoot, repair, and maintain Central Office equipment and wiring.
Perform other duties as assigned.