Central Monitoring Desk Analyst

Marathon Petroleum Corporation • Findlay, OH

9d • Onsite

About The Position

At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Central Monitoring Desk Analyst - Findlay, OH Location Location: 539 S Main St, Findlay, OH, United States (US), 45840 Position Summary: The Central Monitoring Desk Analyst analyzes, directs, and optimizes the terminal operations in the L&S Terminals Organization using PI and associated software to ensure safety, product quality, and efficient operation in accordance with operating parameters, schedules, customer demand, and field data. They take direct action in response to operational problems; direct Terminal Operations, Maintenance, inventory reconciliation, Terminal automation system (Fuel-Facs) support, customers, and other business partners to ensure appropriate response to operational problems, including equipment malfunctions; ensure all policies and procedures are followed by the directed personnel; record these problems and remedies in detail on shift reports for distribution and review by affected personnel, and follow up as needed. The Central Monitoring Desk is staffed 24/7/365. Individuals work 12-hour shifts. Seven days are worked in a fourteen-day time period, working an average of 182 days in a given year. The shifts alternate from AM to PM, with expected PM shifts up to 50% of the work year. Position requires a 3-year employment commitment to the CMD.

Requirements

• High School Diploma or equivalent required. Bachelors desired.
• Strong communication, analytical, and problem-solving skills required.
• Demonstrates analytical and communication skills necessary to handle day-to-day desk responsibilities.
• Excellent written and verbal communication skills are needed to work with both internal and external customers.
• Attention to detail is essential to complete this job on a day-to-day basis.

Responsibilities

• Analyzes, directs, and optimizes Terminal Operations using process monitoring software and other various applications, critical thinking and analytical/problem solving skills to ensure safe, reliable, and cost competitive operations in accordance with established policies and procedures.
• Manages alarm notifications, which are created from RAN (remote alarm notification) system, by notifying appropriate local terminal operations based on alarm description.
• Utilizes the Hauler Portal to review and approve or deny trailers after normal business hours.
• Supports field operations with the unattended third-party pipeline process by performing required FuelFacs tasks per procedure.
• Provides driver refresher training for third-party drivers for 180-day lockout and TNG Cert Expire.
• Provides strong customer service to internal and external business partners; ensures all policies and procedures are followed by the directed personnel; records all events in detail through ticket logging and distribution to affected personnel.
• Provides subject matter expertise on process monitoring software and associated applications to Terminal Operations and various business partners; ensures that process monitoring software and associated hardware, software and data communications are functioning properly.
• Communicates and collaborates with Terminal Operations, Terminal Services, IT, Marketing, and other business partners to ensure that all parties are aware of critical operating information.
• Assists with creating, updating, and reviewing policies and procedures.

Benefits

• Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement.
• Detailed benefit information is available at https://mympcbenefits.com.
• The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED