Central Market, Operations Manager - Plano

HEB • Dallas, TX

99d

About The Position

The position is responsible for driving the business plans and strategies developed by the General Manager into day-to-day implementation and action plans, as well as managing an optimal customer experience. The role provides a service to Customers and Partners by offering operational support, facility maintenance, and leadership in the absence of the GM and Directors.

Requirements

• Successful completion of Central Market University (CMU) training.
• 3-5 years proven management and leadership experience and/or education from a college or technical school.
• Ability to independently prioritize issues quickly and manage time and resources appropriately.
• 3-5 years of experience in a position responsible for handling sensitive people issues, emergency response situations, theft issues, and other serious scenarios.
• Strong verbal and written communication skills across a multi-department environment.
• Ability to work without supervision and make independent decisions.
• Knowledge and ability to interpret documents related to Store Operations, Food Safety & Sanitation, and/or Equipment Maintenance.
• Ability to work flexible schedules, including nights, weekends, and holidays.

Responsibilities

• Oversee and direct work flow cross functionally across the entire store in the absence of GM and Directors.
• Solve common and complex business, Customer, and Partner issues within established guidelines and recommend appropriate variances.
• Ensure business decisions align with GM and Central Market expectations.
• Conduct store walks, take corrective action, elevate issues, and ensure general operational standards are met consistently.
• Communicate effectively regarding closing and opening shift issues.
• Build relationships with Customers and maintain positive Partner morale and retention.
• Manage store conditions to create a safe, clean, and unobstructed shopping experience for Customers and a work environment for Partners.
• Respond to Customer emergency issues, requests, and concerns, and resolve Partner issues, requests, and concerns.
• Supervise the Maintenance team, including training new Partners, coaching, evaluating performance, and scheduling.
• Monitor conditions and report, document, and track all store maintenance issues.
• Act as the point person for maintenance and construction vendors, ensuring approved work is completed.
• Troubleshoot and investigate equipment issues, ensuring simple solutions have been exhausted.
• Address any customer incidents relating to product safety or quality.
• Initiate calls when necessary and act at the point of contact for loss prevention.
• Identify shrink opportunities and take immediate action to correct them.
• Maintain store security and handle issues as they occur.
• Ensure all tills are secured in the Cash Control office daily.
• Prepare Capital Request for GM review and monitor store/company licenses and registrations.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree